Website Transfer Agreement
Last updated: May 26, 2026
This Website Transfer Agreement applies when SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”), migrates, transfers, imports, copies, restores, or assists with moving a website, hosting account, WordPress installation, database, DNS configuration, email records, redirects, SSL configuration, files, or related assets.
This Website Transfer Agreement supplements the SiteEngine Terms of Service, User Agreement, Professional Services Agreement, Managed WordPress Hosting and SiteCare Terms, Domain Registration and Domain Management Agreement, Email and Messaging Terms, Privacy Notice, and any applicable quote, proposal, invoice, statement of work, or signed agreement.
If there is a conflict between this Website Transfer Agreement and a signed written agreement between you and SiteEngine, the signed written agreement controls for that specific transfer or migration.
1. Purpose
A website transfer is a technical service intended to move, copy, restore, or assist with moving website-related assets from one environment, provider, domain, account, or platform to another.
A website transfer is not a guarantee that every file, database table, form, plugin, theme, integration, redirect, analytics setting, email account, DNS record, tracking script, checkout function, automation, or third-party service will operate exactly as before.
Transfers may involve downtime, changed behavior, compatibility issues, third-party limitations, DNS propagation, data loss risk, email disruption, or other technical issues.
2. Transfer Scope
The transfer scope is limited to the items expressly included in the applicable quote, proposal, plan, support ticket, statement of work, invoice, or written agreement.
A transfer may include website files, databases, WordPress configuration, media files, theme files, plugin files, DNS records, SSL assistance, redirect assistance, staging setup, or related technical work if expressly included in scope.
Anything not expressly included is excluded.
3. Excluded Services
Unless expressly included in the approved scope, website transfer work does not include:
- Website redesign.
- Website redevelopment.
- Malware cleanup.
- Security hardening.
- Custom code repair.
- Plugin or theme replacement.
- SEO recovery.
- Redirect mapping beyond basic included redirects.
- Content editing.
- Email mailbox migration.
- Plugin licensing.
- Theme licensing.
- Page-builder reconstruction.
- Ecommerce testing.
- Accessibility remediation.
- Legal compliance work.
- Analytics migration.
- Advertising account setup.
- Call-tracking transfer.
- CRM cleanup.
- Third-party account recovery.
- Repair of issues caused by the prior host, prior developer, prior agency, or prior vendor.
4. Client Responsibilities
You are responsible for providing accurate and timely access credentials, source-host access, destination-host access, WordPress administrative access, cPanel/WHM access, SFTP/SSH access, database access, registrar access, DNS access, Cloudflare access, email-provider access, analytics access, and any other information required to complete the transfer.
You are responsible for confirming that you have authority to transfer the website, files, data, domains, DNS records, content, software, licenses, accounts, and related assets.
You are responsible for preserving backups before the transfer begins.
You are responsible for reviewing the transferred website and reporting specific issues within the applicable review period.
5. Source Environment Issues
Transfers depend on the condition, configuration, accessibility, and cooperation of the source environment.
SiteEngine is not responsible for delays, failed transfers, missing data, corrupted data, incomplete files, malware, outdated software, disabled accounts, unavailable backups, locked accounts, billing holds, throttling, firewall restrictions, rate limits, plugin defects, server misconfiguration, or refusal by a prior host, developer, agency, registrar, vendor, or platform.
If the source environment is unstable, infected, misconfigured, inaccessible, or incomplete, additional work may be required and may be billable.
6. Destination Environment
SiteEngine may transfer the website to a SiteEngine-managed hosting environment or another approved destination environment.
If the destination environment is not controlled by SiteEngine, SiteEngine is not responsible for its performance, security, compatibility, uptime, support, configuration limits, software versions, control panel behavior, email behavior, backup behavior, or vendor restrictions.
Additional configuration, optimization, troubleshooting, or compatibility work for a third-party destination may be billable.
7. WordPress Transfers
WordPress transfers may include moving WordPress files, databases, media, themes, plugins, uploads, configuration files, and related settings if included in scope.
WordPress transfers may be affected by plugin conflicts, theme conflicts, PHP version differences, database version differences, server modules, file permissions, cache systems, serialized data, hard-coded URLs, custom code, page builders, cron jobs, object caching, rewrite rules, or third-party integrations.
SiteEngine may disable caching, security plugins, maintenance-mode plugins, backup plugins, or other tools during transfer if necessary.
Repairing WordPress issues not caused by SiteEngine’s transfer work may be billable.
8. DNS and Domain Changes
Transfers may require DNS, nameserver, A record, CNAME, MX, TXT, SPF, DKIM, DMARC, verification, SSL, CDN, or other record changes.
DNS changes can interrupt websites, email, verification records, security tools, analytics, advertising, payment processors, and third-party services.
DNS propagation may take time and is outside SiteEngine’s control.
You are responsible for approving DNS changes and confirming that required services are identified before changes are made.
SiteEngine is not responsible for downtime, email disruption, failed verification, lost traffic, or third-party service interruption caused by incorrect, incomplete, unauthorized, conflicting, delayed, or externally managed DNS changes unless caused solely by SiteEngine’s gross negligence or willful misconduct.
9. Email Records and Mailbox Migration
Website transfer work may include basic DNS records related to email, such as MX, SPF, DKIM, DMARC, or related verification records, if included in scope.
Email mailbox migration is not included unless expressly stated in the approved scope.
Email services may be interrupted by DNS changes, provider changes, authentication changes, mailbox configuration, spam filtering, client-side mail settings, or third-party provider behavior.
SiteEngine does not guarantee email deliverability, mailbox migration success, preservation of historical email, recovery of deleted email, or uninterrupted email access.
10. SSL and HTTPS
Transfers may require SSL certificate issuance, installation, validation, reissuance, DNS validation, HTTP validation, mixed-content cleanup, redirect configuration, or HTTPS enforcement.
SSL issuance and validation may depend on DNS propagation, certificate authority behavior, hosting configuration, CDN configuration, registrar access, and domain control.
SiteEngine does not guarantee immediate SSL issuance or uninterrupted HTTPS availability during transfer.
Mixed-content cleanup, third-party script repair, redirect repair, or certificate troubleshooting may be billable unless expressly included.
11. Redirects and SEO Considerations
Basic redirects may be included only if expressly stated in the approved scope.
Comprehensive redirect mapping, SEO migration planning, technical SEO audits, ranking preservation, backlink analysis, content consolidation, structured data review, analytics preservation, search-console configuration, and ranking recovery are not included unless expressly stated in the approved scope.
SiteEngine does not guarantee preservation of search rankings, traffic, indexing, snippets, local rankings, backlinks, analytics continuity, or search-engine treatment after a transfer.
12. Forms, Ecommerce, and Integrations
Forms, ecommerce, payment processing, CRM integrations, email marketing integrations, booking tools, membership systems, LMS systems, analytics tools, ad pixels, tracking scripts, automations, and APIs may require additional review and testing after transfer.
Unless expressly included, SiteEngine does not test or guarantee every workflow, notification, checkout path, payment method, automation, webhook, API call, integration, or third-party service.
You are responsible for testing critical business workflows after transfer, including forms, payment processing, transactional emails, lead routing, checkout, booking, customer accounts, subscriptions, and CRM delivery.
13. Data Risk and Backups
Transfers involve risk of data loss, corruption, overwrite, incomplete copying, or synchronization issues.
You are responsible for maintaining your own backup before the transfer begins.
SiteEngine may create backups or working copies during transfer, but those backups are provided on a best-effort basis and are not guaranteed unless a signed written agreement states otherwise.
Dynamic websites may continue receiving orders, form submissions, comments, user registrations, content edits, or database changes during a transfer. Unless a written agreement states otherwise, SiteEngine is not responsible for data created or changed after the migration copy is taken.
14. Downtime and Service Interruption
SiteEngine will use commercially reasonable efforts to reduce unnecessary downtime during a transfer, but downtime or service interruption may occur.
Downtime may be caused by DNS propagation, server configuration, SSL issuance, caching, plugin conflicts, source-host limitations, destination-host limitations, registrar behavior, email-provider behavior, third-party outages, or required maintenance windows.
SiteEngine is not responsible for lost revenue, lost leads, lost rankings, lost traffic, advertising disruption, customer claims, or other damages caused by downtime or interruption during a transfer except to the limited extent stated in a signed written agreement.
15. Testing and Review
You must review the transferred website promptly after SiteEngine provides notice that the transfer is ready for review or complete.
You should test important pages, forms, checkout flows, payment processing, email notifications, redirects, user logins, search functionality, booking tools, membership features, CRM delivery, analytics, and other business-critical workflows.
Unless a written agreement states otherwise, you must report specific transfer-related issues within 5 business days after notice of transfer completion.
Issues reported after the review period may be treated as new support or billable work unless caused by SiteEngine’s transfer error and reported within the applicable review period.
16. Transfer Completion
A transfer is considered complete when SiteEngine has performed the included transfer tasks and either notifies you that the transfer is complete, launches the transferred site, points DNS to the destination, or makes the transferred site available for review.
Transfer completion does not mean that every excluded service, third-party integration, SEO item, email mailbox, form workflow, ecommerce workflow, analytics tool, or client-side issue has been reviewed or fixed.
17. Third-Party Licenses and Tools
Transfers may require valid licenses for plugins, themes, page builders, fonts, SaaS tools, APIs, security tools, backup tools, or other third-party materials.
You are responsible for third-party licenses, renewals, subscriptions, credentials, API keys, billing status, and account access unless a written agreement states otherwise.
If a third-party tool does not transfer, loses functionality, requires reactivation, changes terms, or requires payment, resulting work may be billable.
18. Security Review
SiteEngine may scan or review transferred websites for malware, vulnerable software, abandoned plugins, suspicious files, outdated software, or other risk.
Security review is not a guarantee that a site is clean, secure, or free from vulnerabilities.
If malware, phishing, spam, suspicious code, vulnerable software, or security issues are found, SiteEngine may suspend, quarantine, clean, remove, disable, or recommend remediation. Remediation may be billable unless expressly included in the approved scope.
19. Abandoned or Incomplete Transfers
If you fail to provide required access, approvals, information, payment, DNS control, registrar access, or review for 30 days or more, SiteEngine may pause or close the transfer and invoice for completed work.
Restarting a paused or abandoned transfer may require a restart fee, revised timeline, revised scope, or new proposal.
SiteEngine is not responsible for changes, data loss, expired access, expired licenses, source-host deletion, domain expiration, or third-party changes that occur during a client-caused delay.
20. Cancellation
If you cancel transfer work after SiteEngine begins, you are responsible for completed work, committed time, third-party costs, pass-through costs, non-cancellable expenses, and any applicable cancellation fees.
Deposits, completed labor, third-party costs, and custom work are generally non-refundable unless a written agreement states otherwise.
SiteEngine may withhold delivery, launch, deployment, transfer files, or handoff until outstanding amounts are paid.
21. No Guarantee of Outcome
SiteEngine does not guarantee that a transfer will preserve rankings, traffic, analytics history, advertising performance, form delivery, email delivery, ecommerce performance, page speed, accessibility compliance, legal compliance, or all prior functionality.
SiteEngine does not guarantee successful transfer from every platform, host, page builder, custom system, proprietary system, or damaged source environment.
If a transfer cannot be completed because of source limitations, third-party restrictions, corruption, malware, missing files, missing credentials, client delay, legal dispute, or technical incompatibility, you remain responsible for work performed and third-party costs incurred.
22. Changes to This Agreement
SiteEngine may update this Website Transfer Agreement from time to time. Updated versions will be posted on our website with a revised “Last updated” date.
Your continued use of SiteEngine transfer or migration services after updated terms are posted means you accept the updated terms.
23. Contact
SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States
Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Legal: legal@siteengine.io
