Web Design Terms of Service

Last updated: May 26, 2026

These Web Design Terms of Service apply to website design, website development, landing pages, redesigns, rebuilds, WordPress implementation, page-builder work, content layout, template customization, user-interface work, website launch assistance, and related services provided by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).

These terms supplement the SiteEngine Terms of Service, User Agreement, Acceptable Use Policy, Professional Services Agreement, Service Terms & Statement of Work, Privacy Notice, and any applicable quote, proposal, invoice, statement of work, or signed agreement.

If there is a conflict between these terms and a signed written agreement between you and SiteEngine, the signed written agreement controls for that specific project or engagement.

1. Scope of Work

The scope of each web design or development project is limited to the deliverables, pages, templates, features, integrations, revisions, assumptions, exclusions, timeline, and pricing stated in the applicable quote, proposal, statement of work, invoice, or written agreement.

Anything not expressly included in the approved scope is excluded.

Additional pages, additional templates, custom post types, custom fields, advanced forms, automations, ecommerce functionality, membership functionality, booking functionality, LMS functionality, multilingual functionality, directory functionality, custom code, API work, advanced SEO work, advertising setup, analytics setup, call tracking, accessibility remediation, copywriting, content entry, migration work, DNS work, or post-launch support may require a change order, additional invoice, or separate agreement.

2. Client Responsibilities

You are responsible for providing accurate, complete, lawful, and usable materials required for the project, including text, images, videos, logos, brand assets, product information, service descriptions, pricing, testimonials, reviews, legal notices, privacy notices, terms, staff information, credentials, third-party account access, and business information.

You are responsible for reviewing and approving all public-facing content, claims, offers, guarantees, prices, testimonials, images, videos, forms, disclosures, privacy notices, accessibility statements, and legal notices before launch.

You are responsible for determining whether your website, business, content, advertising, forms, analytics, tracking, accessibility, privacy practices, and customer communications comply with laws applicable to your business.

Client delay in providing content, access, approvals, feedback, payment, or instructions may delay the project timeline and may result in additional fees, timeline changes, project pause, or project closure.

3. Client Content and Materials

You represent that you have all rights, permissions, licenses, consents, and authority necessary to provide materials to SiteEngine and authorize their use in your website or project.

Client materials may include text, images, videos, logos, trademarks, reviews, testimonials, product information, service information, customer data, documents, forms, downloads, scripts, fonts, software, and other materials.

SiteEngine is not responsible for copyright claims, trademark claims, privacy claims, publicity-rights claims, advertising claims, consumer-protection claims, accessibility claims, regulatory claims, or other disputes arising from client-provided or client-approved materials.

If you provide content that requires permission, licensing, attribution, model releases, trademark clearance, professional review, or legal review, you are responsible for obtaining it.

4. Placeholder Content, Stock Assets, and AI-Assisted Drafts

SiteEngine may use placeholder content, temporary images, stock assets, AI-assisted draft copy, sample layouts, mock data, or demonstration text during design and development.

Placeholder content and sample materials are not legal, regulatory, medical, financial, tax, advertising, accessibility, or professional advice.

You are responsible for reviewing, replacing, approving, or rejecting all placeholder content, AI-assisted drafts, images, claims, disclosures, and public-facing materials before launch.

Unless a written agreement states otherwise, stock assets, fonts, icons, plugins, themes, page builders, and other third-party materials are subject to their own license terms and may not transfer to you independently of the completed project.

5. Project Timeline

Project timelines are estimates unless a signed written agreement expressly states that a deadline is guaranteed.

Timelines depend on project complexity, client responsiveness, third-party availability, payment, content delivery, approvals, access credentials, registrar access, DNS access, plugin and theme behavior, vendor availability, and technical conditions discovered during the project.

SiteEngine is not responsible for delays caused by client delay, third-party delay, platform issues, registrar issues, DNS propagation, payment delay, scope changes, unavailable content, incomplete access, inaccessible accounts, or events outside SiteEngine’s control.

6. Revisions

Included revision rounds are limited to those stated in the applicable quote, proposal, statement of work, invoice, or written agreement.

Revisions must be reasonably within the approved scope. A revision is an adjustment to existing approved work, not a request for a new concept, new layout, new page, new template, new feature, new integration, new design direction, or new scope.

New concepts, structural changes, feature changes, major layout changes, copy rewrites, additional pages, additional templates, design direction changes, or changes after approval may be billable.

If no specific revision allowance is stated, SiteEngine may determine a reasonable review and revision process based on the project scope.

7. Feedback and Approvals

You are responsible for providing clear, consolidated, timely feedback.

Feedback should identify specific requested changes. Conflicting, incomplete, vague, or delayed feedback may delay the project or require additional billable time.

If multiple people on your team provide conflicting instructions, SiteEngine may require a single decision-maker before continuing work.

If you do not provide feedback within a reasonable time after SiteEngine requests review, SiteEngine may treat the deliverable as approved, pause the project, revise the timeline, invoice for completed work, or close the project.

8. Change Orders

Requests outside the approved scope may require a change order, additional invoice, revised timeline, or separate agreement.

SiteEngine is not required to perform out-of-scope work until pricing, scope, and timing are approved.

Out-of-scope work may include additional pages, additional templates, new functionality, third-party integrations, custom coding, copywriting, SEO work, accessibility remediation, ecommerce setup, membership setup, advanced forms, automation work, CRM work, analytics work, advertising tracking, hosting migration, DNS changes, or work caused by third-party issues.

9. Project Pause or Abandonment

If you fail to provide required content, access, approvals, feedback, or payment for 30 days or more, SiteEngine may pause or close the project and invoice for completed work.

Restarting a paused or abandoned project may require a restart fee, revised timeline, revised scope, updated pricing, or new proposal.

SiteEngine is not responsible for outdated designs, outdated software, expired licenses, changed third-party requirements, or changed business needs that arise during a client-caused delay.

10. Website Build Platform

Unless a written agreement states otherwise, SiteEngine may choose the development approach, WordPress theme, page builder, plugins, custom fields, design system, templates, hosting configuration, and technical implementation that SiteEngine determines appropriate for the project.

SiteEngine may use reusable components, design patterns, internal tools, starter templates, code libraries, frameworks, plugins, themes, and development processes.

Use of reusable materials does not transfer ownership of SiteEngine’s pre-existing materials, internal tools, templates, systems, methods, or know-how.

11. WordPress, Plugins, Themes, and Licenses

Websites built on WordPress may depend on WordPress core, plugins, themes, page builders, custom fields, APIs, forms, ecommerce tools, security tools, caching tools, fonts, stock assets, and third-party services.

Unless a written agreement states otherwise, you are responsible for ongoing licensing, renewals, subscriptions, support, replacement, and compatibility of third-party plugins, themes, fonts, stock assets, SaaS tools, APIs, and integrations.

SiteEngine may use agency, developer, internal, or bundled licenses at its discretion. Use of a SiteEngine license does not transfer ownership of that license to you and does not create an independent right to use that license outside SiteEngine-managed services.

If a plugin, theme, page builder, license, API, or third-party tool changes pricing, changes terms, is discontinued, becomes unsupported, becomes insecure, is removed, or becomes unsuitable, you are responsible for replacement, migration, reconfiguration, development, or renewal costs unless a written agreement says otherwise.

12. Browser and Device Support

Unless a proposal states otherwise, SiteEngine designs for current stable versions of major modern browsers and common desktop, tablet, and mobile viewport sizes.

Pixel-perfect consistency across all browsers, devices, operating systems, screen sizes, browser zoom levels, assistive technologies, email clients, or legacy browsers is not guaranteed.

Support for legacy browsers, unusual devices, special accessibility technology, kiosk displays, embedded browsers, or specific browser/device matrices must be expressly included in the project scope.

13. Responsive Design

Responsive design means that the website is intended to adapt reasonably to common screen sizes and devices. It does not mean that every element will appear identically across all devices or that every possible viewport width will have a unique design.

Content length, image dimensions, plugin output, third-party embeds, tables, forms, advertisements, maps, and external widgets may affect responsive behavior.

Additional mobile-specific layouts, custom breakpoints, custom tablet layouts, complex responsive behavior, or special device-specific design work may be billable unless included in the approved scope.

14. Accessibility

Unless expressly included in a signed scope of work, accessibility audits, legal accessibility compliance, WCAG conformance testing, remediation, monitoring, certification, or accessibility warranty are not included.

SiteEngine may implement reasonable accessibility-oriented practices during design and development, but SiteEngine does not guarantee that a website complies with WCAG, ADA, Section 508, state accessibility laws, international accessibility laws, or any other accessibility standard unless expressly stated in a signed written agreement.

You are responsible for determining your legal accessibility obligations and obtaining legal or specialist accessibility advice where needed.

15. SEO

Basic technical SEO setup may be included only if stated in the applicable quote, proposal, statement of work, invoice, or written agreement.

SiteEngine does not guarantee search rankings, indexing, traffic, impressions, clicks, leads, conversions, revenue, local-pack placement, schema results, Google Business Profile performance, or search-engine treatment.

SEO strategy, keyword research, content strategy, link building, technical SEO audits, structured data, redirect mapping, local SEO, review strategy, reporting, and ranking recovery are separate services unless expressly included.

16. Analytics, Tracking, and Advertising Pixels

Analytics, tag managers, advertising pixels, conversion tracking, call tracking, CRM tracking, and similar tools are included only if expressly stated in the approved scope.

SiteEngine does not guarantee that analytics, tracking scripts, ad platforms, pixels, tags, call tracking, form tracking, or conversion tracking will capture all data accurately, continuously, or in compliance with every privacy or advertising rule.

You are responsible for privacy notices, cookie notices, consent requirements, advertising disclosures, platform rules, and legal compliance related to tracking and analytics.

17. Ecommerce, Forms, and Integrations

Ecommerce, payment processing, forms, bookings, memberships, subscriptions, automations, CRM integrations, email marketing integrations, analytics integrations, APIs, and third-party workflows are included only if expressly stated in the approved scope.

You are responsible for testing critical workflows, including checkout, payment processing, tax rules, shipping rules, coupons, forms, autoresponders, lead routing, CRM delivery, booking flows, customer accounts, membership access, and transactional emails.

SiteEngine is not responsible for third-party platform outages, account suspensions, API changes, payment-processor decisions, email-provider filtering, CRM failures, automation failures, plugin defects, or other third-party issues.

18. Content Entry

Content entry is included only to the extent expressly stated in the approved scope.

Unless a written agreement states otherwise, content entry does not include copywriting, proofreading, legal review, image sourcing, image editing, SEO writing, product entry, blog migration, document formatting, data cleanup, large media uploads, or database import work.

You are responsible for reviewing all entered content for accuracy, spelling, grammar, formatting, legal compliance, pricing, contact information, and completeness.

19. Launch

Launch may require DNS changes, hosting configuration, SSL issuance, cache clearing, form testing, payment testing, content approval, domain access, registrar access, CDN access, plugin licensing, and third-party coordination.

DNS propagation, registrar behavior, SSL issuance, third-party platform behavior, email-provider behavior, cache behavior, and search-engine crawling are outside SiteEngine’s control.

By approving launch, you confirm that you have reviewed the website and approve it for public release.

Post-launch changes may be billable unless included in the project scope, warranty period, or active support plan.

20. Post-Launch Review Period

Unless a written agreement states otherwise, you must report specific launch-related defects within 10 business days after launch.

SiteEngine will use commercially reasonable efforts to correct reproducible defects caused by SiteEngine’s work and reported during the review period.

The review period does not cover new features, new content, design preference changes, client edits, third-party changes, plugin defects, theme defects, hosting changes, malware, SEO changes, search-engine behavior, advertising performance, accessibility remediation, or issues caused by you or your vendors.

21. Ownership of Final Deliverables

Subject to full payment and any third-party license restrictions, you own the final website content and final custom deliverables created specifically for you, except for SiteEngine pre-existing materials, reusable code, templates, frameworks, know-how, tools, processes, scripts, plugins, themes, fonts, libraries, stock assets, SaaS platforms, and licensed components.

SiteEngine retains ownership of pre-existing and reusable materials. You receive a non-exclusive license to use those materials as incorporated into the final deliverable for your business website.

No ownership rights transfer until all amounts owed for the project and related services are paid in full.

22. Source Files and Development Materials

Unless a written agreement states otherwise, SiteEngine is not required to provide source files, editable design files, internal notes, development environments, repository access, build tools, raw working files, unused concepts, rejected designs, internal templates, proprietary scripts, or project-management records.

Final deliverables are limited to the completed website or deliverables described in the approved scope.

23. Third-Party Materials

Third-party plugins, themes, fonts, stock images, libraries, scripts, APIs, payment gateways, form tools, analytics tools, page builders, hosting services, SaaS tools, and other third-party materials are governed by their own licenses and terms.

You are responsible for ongoing licenses, renewals, fees, compliance, replacement, and compatibility unless a written agreement states otherwise.

SiteEngine is not responsible for changes in third-party pricing, licensing, ownership, availability, security, support status, features, APIs, approval requirements, or terms.

24. Portfolio Use

Unless you object in writing, SiteEngine may identify you as a client and may display non-confidential project screenshots, links, descriptions, and results in portfolios, proposals, case studies, social media, advertising, and marketing materials.

SiteEngine will not intentionally disclose confidential information in portfolio materials without permission.

25. Confidentiality

SiteEngine will use commercially reasonable efforts to protect non-public information you provide for the project. Confidential information does not include information that is public, independently developed, previously known, lawfully received from a third party, or required to be disclosed by law.

You are responsible for limiting the sensitive information you provide to SiteEngine to what is reasonably necessary for the project.

26. Payment and Suspension of Work

Payment terms are governed by the applicable invoice, proposal, statement of work, or written agreement.

SiteEngine may pause or suspend work for late payment, failed payment, chargeback, missing deposit, disputed invoice, or failure to approve required expenses.

Suspension of work may delay the project and may require a restart fee, revised timeline, or revised pricing.

27. Cancellation

If you cancel a project after work begins, you are responsible for all completed work, committed time, third-party costs, pass-through costs, non-cancellable expenses, and any applicable cancellation fees stated in the proposal or agreement.

Deposits, milestone payments, completed labor, third-party costs, and custom work are generally non-refundable unless a written agreement states otherwise.

SiteEngine may retain project files and withhold delivery or launch until all outstanding amounts are paid.

28. No Guarantee of Business Results

SiteEngine does not guarantee that a website will produce traffic, leads, sales, conversions, rankings, revenue, customer engagement, ad approvals, platform approval, accessibility compliance, legal compliance, or any specific business outcome.

Website performance depends on many factors outside SiteEngine’s control, including market conditions, client offers, competition, pricing, reputation, advertising, content quality, search-engine behavior, customer demand, third-party platforms, and ongoing maintenance.

29. Changes to These Terms

SiteEngine may update these Web Design Terms of Service from time to time. Updated versions will be posted on our website with a revised “Last updated” date.

Your continued use of SiteEngine web design or development services after updated terms are posted means you accept the updated terms.

30. Contact

SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States

Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Legal: legal@siteengine.io