Anti-SPAM Policy
Last updated: May 26, 2026
This Anti-SPAM Policy applies to all email, form, SMTP, marketing, transactional, notification, ticketing, SMS, and messaging activity conducted through or in connection with services provided by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).
This policy supplements the SiteEngine Terms of Service, User Agreement, Acceptable Use Policy, Email and Messaging Terms, SMS/Text Messaging Policy, Privacy Notice, and any applicable quote, invoice, proposal, statement of work, or signed agreement.
If there is a conflict between this policy and a signed written agreement between you and SiteEngine, the signed written agreement controls for that specific service or engagement.
1. No Spam
SiteEngine does not permit spam, phishing, deceptive messaging, unsolicited bulk email, purchased-list campaigns, harvested-list campaigns, spoofing, malware links, abusive messaging, or other non-compliant email or messaging activity.
You may not use SiteEngine hosting, email services, forms, DNS records, servers, scripts, plugins, themes, SMTP configuration, transactional email services, SMS tools, third-party integrations, or support channels to send, relay, facilitate, or support prohibited messages.
SiteEngine may determine, in its reasonable judgment, whether messaging activity violates this policy, creates risk, or requires corrective action.
2. Compliance With Laws and Provider Rules
You are responsible for ensuring that all email, SMS, form notification, marketing, transactional, and messaging activity complies with applicable laws and provider rules.
This may include CAN-SPAM, TCPA, state consumer-protection laws, privacy laws, carrier rules, email-service-provider rules, advertising platform rules, CRM provider rules, marketing platform rules, and other applicable requirements.
SiteEngine does not provide legal advice regarding email, SMS, marketing, privacy, advertising, or communications compliance. You are responsible for obtaining legal or compliance advice where needed.
3. Consent and List Quality
You are responsible for maintaining proper authorization, consent records, lawful basis, list source records, and preference-management practices for email and messaging activity.
You may not send marketing messages to recipients who have not consented where consent is required.
You may not use email addresses, phone numbers, or recipient lists obtained through scraping, harvesting, guessing, purchased databases, rented lists, co-registration lists without clear consent, address appending, or other questionable sources.
You may not continue sending messages to recipients who have opted out, revoked consent, complained, bounced repeatedly, reported spam, or otherwise indicated that they do not want to receive messages.
4. Required Email Practices
Marketing email sent through or in connection with SiteEngine services must use accurate sender information, truthful subject lines, clear identification of the sender, valid contact information, and a working unsubscribe mechanism where required.
You must honor unsubscribe and opt-out requests promptly and maintain appropriate suppression lists.
You may not conceal the origin of messages, misrepresent sender identity, use deceptive routing information, spoof headers, use misleading domain names, or impersonate another person or business.
5. Required SMS and Text Messaging Practices
SMS, text messaging, and mobile messaging activity must comply with the SiteEngine SMS/Text Messaging Policy and applicable laws, carrier rules, platform rules, and consent requirements.
You are responsible for obtaining and documenting required consent, honoring opt-outs, providing required disclosures, maintaining accurate recipient records, and ensuring that message content is lawful and authorized.
You may not use SiteEngine services to send unauthorized text messages, deceptive text messages, phishing messages, spoofed messages, abusive messages, or messages that violate TCPA, carrier, aggregator, platform, or legal requirements.
6. Prohibited Email and Messaging Activity
You may not use SiteEngine services, systems, domains, DNS records, hosting, forms, SMTP configuration, transactional email services, SMS tools, or third-party integrations to send, facilitate, or support:
- Spam or unsolicited bulk email.
- Purchased-list campaigns.
- Harvested-list campaigns.
- Scraped-list campaigns.
- Address-appended campaigns without proper consent.
- Phishing messages.
- Malware links.
- Credential-theft messages.
- Spoofed or deceptive sender identities.
- Misleading subject lines.
- Fraudulent offers.
- Messages promoting unlawful activity.
- Messages that violate CAN-SPAM, TCPA, carrier rules, email-provider rules, platform rules, or applicable law.
- Messages that create abuse complaints, blacklist risk, carrier filtering, deliverability harm, or reputational harm.
7. Forms, Scripts, and Website Abuse
You may not use website forms, plugins, scripts, mailers, automation tools, contact forms, comment systems, registration systems, checkout systems, or API integrations to send spam, relay spam, generate abusive notifications, send phishing messages, or facilitate unauthorized messaging.
You are responsible for securing forms and scripts against abuse, including use of reasonable anti-spam controls, CAPTCHA or equivalent protections where appropriate, input validation, rate limiting, and plugin updates.
SiteEngine may disable forms, scripts, plugins, mailers, or notification systems that are abused, compromised, insecure, misconfigured, generating spam, creating resource issues, or creating legal or operational risk.
8. Transactional Email
Transactional email may include form notifications, order confirmations, password reset messages, account notices, support notices, invoices, service notices, and similar operational messages.
Transactional email must not be used as a pretext for unauthorized marketing, deceptive offers, phishing, spam, or unrelated promotional messaging.
You are responsible for ensuring that transactional messages are accurate, lawful, properly routed, and sent only for legitimate operational purposes.
9. Marketing Email
Marketing email must be sent only to recipients you are legally permitted to contact.
You are responsible for list quality, consent, unsubscribe handling, suppression lists, accurate sender information, truthful subject lines, mailing-address disclosure, and compliance with applicable laws and platform rules.
SiteEngine may require evidence of consent, list source, suppression practices, or compliance before assisting with marketing email services.
SiteEngine may refuse, suspend, or terminate support for marketing email activity that creates legal, deliverability, abuse, or reputational risk.
10. Email Authentication and DNS
SiteEngine may assist with SPF, DKIM, DMARC, MX, CNAME, TXT, return-path, bounce-domain, or other email authentication records if included in scope or approved as billable work.
You are responsible for identifying all services that send email on behalf of your domain before restrictive authentication policies are implemented.
Incorrect, incomplete, conflicting, or overly restrictive email authentication records may cause legitimate email to be rejected, quarantined, filtered, or marked as spam.
SiteEngine is not responsible for delivery issues caused by incomplete provider information, externally managed DNS, unauthorized DNS changes, third-party provider changes, or incomplete sender inventory unless caused solely by SiteEngine’s gross negligence or willful misconduct.
11. Bounces, Complaints, and Suppression
You are responsible for monitoring and managing bounces, complaints, unsubscribes, suppressions, spam reports, and delivery errors for your email and messaging activity.
High bounce rates, high complaint rates, repeated sends to invalid addresses, repeated sends to unsubscribed recipients, or failure to maintain suppression lists may result in suspension, restriction, throttling, or termination of services.
SiteEngine may require list cleanup, suppression-list review, sending reduction, consent verification, provider migration, or other corrective action before allowing continued sending.
12. Shared Reputation and Infrastructure
Some SiteEngine services may use shared hosting, shared IP space, shared DNS infrastructure, shared mail routing, shared SMTP providers, or shared vendor systems.
Abusive email or messaging activity may harm SiteEngine, other customers, upstream providers, carrier relationships, sending reputation, IP reputation, domain reputation, and deliverability.
SiteEngine may take immediate action to protect shared infrastructure and reputation, including disabling scripts, suspending email, restricting sending, blocking traffic, disabling forms, changing DNS records, requiring authentication changes, or terminating services.
13. Blacklists and Reputation Systems
Domains, IP addresses, email addresses, mail servers, tracking domains, links, SMS campaigns, or sending providers may be blacklisted, filtered, blocked, rate-limited, reputation-scored, or rejected by third parties.
SiteEngine does not control third-party blacklists, spam filters, mailbox providers, carriers, reputation systems, recipient servers, or security vendors.
Blacklist investigation, reputation review, delisting requests, DNS changes, content review, sending-pattern review, provider coordination, or remediation may be billable unless expressly included in your active plan.
14. Compromised Accounts and Unauthorized Sending
You must promptly notify SiteEngine if you suspect unauthorized sending, mailbox compromise, SMTP credential compromise, phishing, malware, suspicious forwarding rules, suspicious account activity, account takeover, or other security issue.
SiteEngine may reset passwords, disable accounts, revoke credentials, disable forwarding, suspend sending, quarantine messages, disable forms, remove scripts, update DNS records, or take other protective action if we believe an email or messaging system is compromised or abused.
Security remediation, forensic review, mailbox cleanup, blacklist remediation, password rotation, restoration, and related work may be billable unless expressly included in your active plan.
15. Review and Investigation
SiteEngine may review, monitor, scan, log, or investigate email and messaging activity as needed to operate services, secure systems, respond to abuse complaints, enforce policies, troubleshoot issues, protect infrastructure, comply with law, or protect SiteEngine, customers, vendors, recipients, and third parties.
SiteEngine may review headers, logs, DNS records, forms, scripts, plugins, mail queues, sending patterns, bounce data, complaint data, recipient data, content, and account activity when investigating suspected violations or operational issues.
16. Enforcement
SiteEngine may suspend, restrict, throttle, disable, filter, block, quarantine, or terminate email or messaging services if they generate abuse complaints, spam reports, blacklist risk, carrier filtering, excessive bounce rates, fraud concerns, legal risk, third-party provider restrictions, platform-policy issues, compromised account activity, malware, phishing, reputational harm, or violation of this policy.
Enforcement may occur with or without prior notice where SiteEngine determines that immediate action is necessary to protect infrastructure, reputation, deliverability, security, customers, vendors, or third parties.
SiteEngine is not liable for consequences of good-faith suspension, restriction, filtering, throttling, blocking, disabling, or termination of email or messaging services.
17. Corrective Action
SiteEngine may require corrective action before restoring or continuing email or messaging services.
Corrective action may include list cleanup, consent verification, password rotation, malware cleanup, plugin updates, form security improvements, DNS authentication changes, provider migration, sending reduction, content changes, unsubscribe-process review, suppression-list review, or written compliance confirmation.
If corrective action requires SiteEngine labor, third-party services, emergency support, forensic review, blacklist removal, restoration, migration, or infrastructure changes, the work may be billable unless expressly included in your active plan.
18. Third-Party Provider Decisions
Email providers, SMS providers, carriers, aggregators, CRM providers, marketing platforms, spam filters, blacklist operators, payment processors, and other third parties may reject, delay, filter, block, suspend, or terminate email or messaging activity.
SiteEngine does not control third-party decisions and is not responsible for third-party filtering, blocking, suspension, approval denial, account closure, campaign rejection, or deliverability decisions.
Provider appeals, remediation, migration, reconfiguration, or replacement work may be billable unless expressly included in your active plan.
19. Customer Responsibility
You are responsible for your messages, recipients, list sources, consent records, content, claims, offers, sender identity, domains, forms, scripts, suppression practices, unsubscribe handling, opt-out handling, and legal compliance.
You are responsible for claims, complaints, penalties, fines, investigations, losses, costs, damages, and disputes arising from your email or messaging activity.
You agree to defend, indemnify, and hold harmless SiteEngine, its owners, officers, employees, contractors, agents, affiliates, vendors, and representatives from claims arising from your violation of this policy or your email or messaging activity.
20. No Guarantee of Delivery or Reputation
SiteEngine does not guarantee email delivery, inbox placement, SMS delivery, carrier approval, campaign approval, open rates, click rates, replies, conversions, sales, leads, uninterrupted messaging, blacklist removal, reputation repair, or platform approval.
Email and messaging outcomes depend on many factors outside SiteEngine’s control, including third-party providers, recipient systems, spam filters, carrier networks, list quality, sender reputation, customer behavior, content, DNS, authentication, and applicable law.
21. Changes to This Policy
SiteEngine may update this Anti-SPAM Policy from time to time. Updated versions will be posted on our website with a revised “Last updated” date.
Your continued use of SiteEngine services after an updated Anti-SPAM Policy is posted means you accept the updated policy.
22. Contact
SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States
Phone: (850) 368-9833
Support: support@siteengine.io
Abuse/Security: abuse@siteengine.io
Privacy: privacy@siteengine.io
Legal: legal@siteengine.io
