Service Terms & Statement of Work
Last updated: May 26, 2026
These Service Terms & Statement of Work provisions apply to any quote, proposal, estimate, project, service package, consulting engagement, maintenance package, managed service, development task, support engagement, or written scope of work provided by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).
These terms supplement the SiteEngine Terms of Service, User Agreement, Professional Services Agreement, Web Design Terms of Service, Managed WordPress Hosting and SiteCare Terms, Website Transfer Agreement, Privacy Notice, and any applicable quote, proposal, invoice, statement of work, or signed agreement.
If there is a conflict between these terms and a signed written agreement between you and SiteEngine, the signed written agreement controls for that specific engagement.
1. Purpose
A statement of work, quote, proposal, invoice, or service description defines the commercial and operational scope of a specific project or service.
These terms explain how SiteEngine scopes, performs, changes, pauses, accepts, and closes project-based and service-based work.
Unless otherwise stated in a signed written agreement, these terms apply to both fixed-fee and time-and-materials work.
2. Statement of Work Contents
A statement of work may identify the client, SiteEngine entity, effective date, services, deliverables, assumptions, exclusions, timeline, fees, payment schedule, client responsibilities, approval process, support period, third-party costs, and any special terms.
A statement of work may be contained in a formal signed document, accepted proposal, quote, invoice, support ticket, email approval, client portal order, or other written record accepted by SiteEngine.
Any service, deliverable, feature, task, integration, revision, timeline, support item, or third-party cost not expressly included in the statement of work is excluded.
3. Order Acceptance
Work begins only after SiteEngine accepts the order and any required deposit, signed proposal, approval, access, onboarding information, or initial payment is received.
SiteEngine may reject, cancel, revise, or refuse a proposed engagement for any reason, including unsupported scope, unavailable resources, technical incompatibility, legal risk, payment risk, abuse history, unclear authority, unavailable third-party access, or business conflict.
An estimate, quote, proposal, or discussion does not obligate SiteEngine to perform work until SiteEngine accepts the engagement.
4. Scope Control
The approved scope is limited to the services and deliverables expressly stated in the applicable quote, proposal, statement of work, invoice, support ticket, or written agreement.
Anything not expressly included is excluded.
Examples of work that must be expressly included to be part of scope include custom development, new page layouts, additional templates, copywriting, SEO strategy, PPC management, analytics setup, tracking setup, accessibility remediation, ecommerce configuration, membership systems, booking systems, CRM automation, API integrations, DNS changes, email migration, data cleanup, malware cleanup, content entry, and third-party platform support.
5. Assumptions
SiteEngine prices and schedules work based on assumptions available at the time of the quote, proposal, or statement of work.
Assumptions may include current website condition, software compatibility, available access, content readiness, domain access, DNS access, hosting condition, third-party account status, plugin licenses, theme licenses, data quality, client responsiveness, and project complexity.
If assumptions prove inaccurate or materially change, SiteEngine may revise the scope, timeline, pricing, or recommended approach.
6. Exclusions
Unless expressly included in the approved scope, services do not include:
- Legal, tax, accounting, privacy, accessibility, HIPAA, PCI, employment, financial, healthcare, or regulated-industry compliance advice.
- Custom development beyond the stated deliverables.
- Unlimited revisions or unlimited support.
- Third-party platform support.
- Client-side IT support.
- Business-process consulting.
- Content writing, proofreading, or legal review.
- SEO strategy, ranking recovery, or PPC management.
- Data entry, data cleanup, product entry, or database reconstruction.
- Malware cleanup, forensic review, or blacklist removal.
- Email mailbox migration.
- Domain recovery or domain dispute work.
- Accessibility audits or accessibility remediation.
- Third-party license fees, subscription fees, usage fees, or pass-through costs.
7. Client Responsibilities
You are responsible for providing timely and accurate access, credentials, content, approvals, feedback, business information, legal notices, brand assets, third-party account access, technical information, test data, payment, and decision-making authority.
You are responsible for reviewing and approving deliverables, public-facing content, claims, offers, legal notices, privacy notices, accessibility statements, tracking scripts, forms, integrations, and business-critical workflows before launch or production use.
You are responsible for ensuring that materials you provide are lawful, accurate, complete, properly licensed, and authorized for use.
Client delay may delay the project and may result in additional fees, revised timelines, project pause, or project closure.
8. Single Point of Contact
SiteEngine may require one authorized point of contact or decision-maker for each engagement.
If multiple people provide conflicting instructions, SiteEngine may pause work until a single authorized decision-maker provides clear written direction.
You are responsible for managing internal stakeholder review and consolidating feedback before providing it to SiteEngine.
9. Estimates and Timelines
Estimates, timelines, completion dates, and launch dates are not guarantees unless a signed written agreement expressly states that a specific deadline is guaranteed.
Timelines depend on client responsiveness, third-party systems, payment, content delivery, account access, approvals, software behavior, DNS propagation, registrar behavior, vendor availability, technical complexity, and conditions discovered during work.
SiteEngine is not responsible for missed deadlines, launch delays, campaign delays, downtime, lost opportunities, or other consequences caused by client delay, third-party delay, scope changes, missing access, missing content, payment delay, or events outside SiteEngine’s control.
10. Fees and Payment
Fees are governed by the applicable quote, proposal, invoice, statement of work, service description, or signed agreement.
SiteEngine may require deposits, milestone payments, recurring payments, retainers, prepayment, or payment authorization before beginning or continuing work.
SiteEngine may pause or stop work if payment is late, a payment method fails, a chargeback is initiated, a required deposit is missing, a payment dispute exists, or approval for required third-party costs is not provided.
Suspension of work for payment issues may delay timelines and may require a restart fee, revised schedule, or revised scope.
11. Fixed-Fee Engagements
Fixed-fee pricing applies only to the specific scope, assumptions, deliverables, and exclusions stated in the approved agreement.
Fixed-fee engagements do not include unlimited work, unlimited revisions, new requirements, changed requirements, third-party defects, platform changes, client-caused rework, emergency work, or issues caused by inaccurate information or missing access.
If scope changes or assumptions prove inaccurate, SiteEngine may require a change order, revised pricing, or revised timeline.
12. Time-and-Materials Engagements
Unless a fixed fee is expressly stated, services are billed on a time-and-materials basis.
Billable time may include planning, research, communication, meetings, support-ticket review, project management, troubleshooting, development, configuration, testing, deployment, rollback, documentation, reporting, vendor coordination, and follow-up work.
Time estimates are not caps unless a written agreement expressly states that a hard cap applies.
13. Retainers and Service Packages
If you purchase a retainer or service package, the included services, term, renewal, usage rules, expiration, rollover, and exclusions are governed by the applicable invoice, proposal, service description, or written agreement.
Unused retainer time, support time, maintenance time, or task allowances do not roll over unless a written agreement expressly states otherwise.
SiteEngine may decline to apply retainer time to work that is outside the intended scope of the retainer, unsafe, unlawful, unsupported, abusive, or technically impractical.
14. Change Orders
Requests outside the approved scope may require a change order, additional invoice, revised timeline, or separate agreement.
A change order may be required for new features, additional pages, additional templates, design direction changes, additional revisions, integrations, custom development, third-party troubleshooting, data cleanup, content work, SEO work, PPC work, accessibility work, malware cleanup, emergency work, or rework caused by changed requirements.
SiteEngine is not required to perform out-of-scope work until pricing, scope, and timing are approved.
15. Revisions
Included revisions are limited to those expressly stated in the approved scope.
A revision is an adjustment to existing in-scope work. A revision is not a new feature, new concept, new design direction, new layout, new page, new integration, new content request, or new scope.
Revisions requested after approval, after launch, after delivery, or after the applicable review period may be billable.
16. Approvals
You are responsible for reviewing and approving work, deliverables, content, designs, configurations, forms, workflows, integrations, DNS changes, launch plans, and production changes.
Approval may be given by email, support ticket, client portal message, signed agreement, payment, use of the deliverable, launch authorization, or other written confirmation.
If you do not provide feedback within a reasonable time after SiteEngine requests review, SiteEngine may treat the deliverable as approved, pause the project, revise the timeline, invoice for completed work, or close the engagement.
17. Acceptance of Deliverables
Deliverables are considered accepted when approved, launched, used in production, paid for, or not rejected with specific written objections within 10 business days after delivery, whichever occurs first.
Rejection must identify the specific in-scope defect or failure. General dissatisfaction, preference changes, new requests, changed requirements, or out-of-scope requests do not constitute rejection.
If a deliverable is validly rejected for an in-scope reason, SiteEngine will use commercially reasonable efforts to correct the issue.
18. Launch and Deployment
Launch or deployment may require DNS changes, hosting configuration, SSL issuance, cache clearing, form testing, payment testing, content approval, registrar access, plugin licensing, third-party coordination, and other technical steps.
DNS propagation, registrar behavior, third-party service behavior, search-engine crawling, SSL issuance, email-provider behavior, payment-provider behavior, and platform behavior are outside SiteEngine’s control.
By approving launch or deployment, you authorize SiteEngine to publish, deploy, migrate, modify, or otherwise place the approved work into production.
19. Post-Delivery Review Period
Unless a written agreement states otherwise, you must report specific in-scope defects within 10 business days after delivery, launch, migration, or deployment.
The review period does not cover new requests, changed preferences, third-party changes, client-side edits, plugin defects, theme defects, hosting changes, malware, SEO changes, search-engine behavior, ad platform behavior, email-provider issues, accessibility remediation, or legal compliance work.
Work requested after the review period may be billable unless a written agreement states otherwise.
20. Third-Party Costs
You are responsible for third-party costs unless a written agreement states otherwise.
Third-party costs may include hosting, domains, DNS, SSL, plugins, themes, fonts, stock assets, SaaS tools, APIs, email services, advertising platforms, analytics tools, call tracking, CRM systems, automation tools, security tools, payment processors, and vendor services.
SiteEngine may require prepayment, reimbursement, or direct client payment for third-party costs.
SiteEngine is not responsible for third-party pricing changes, renewals, cancellations, refunds, billing disputes, policy changes, licensing changes, support changes, or service discontinuation.
21. Third-Party Access and Account Ownership
You are responsible for maintaining ownership and access to your third-party accounts, including domains, DNS, hosting, WordPress, Cloudflare, analytics, advertising accounts, email providers, payment processors, CRMs, social media platforms, and SaaS tools.
SiteEngine may assist with configuration or support if included in scope, but you remain responsible for account ownership, billing, recovery, authorization, and platform compliance.
SiteEngine is not responsible for delays or failures caused by locked accounts, missing credentials, revoked access, billing holds, security reviews, platform suspensions, ownership disputes, or third-party policy violations.
22. Client Content and Legal Review
You are responsible for all content, claims, offers, guarantees, pricing, testimonials, reviews, images, videos, legal notices, privacy notices, accessibility statements, terms, forms, and disclosures provided to SiteEngine or approved for publication.
SiteEngine does not provide legal, tax, accounting, privacy, accessibility, HIPAA, PCI, employment, healthcare, financial, insurance, or regulated-industry compliance advice unless expressly agreed in a signed written agreement.
You are responsible for obtaining legal, compliance, tax, accounting, privacy, accessibility, or industry-specific review where needed.
23. Confidential Information
SiteEngine will use commercially reasonable efforts to protect non-public information provided in connection with an engagement.
Confidential information does not include information that is public, independently developed, previously known, lawfully received from a third party, or required to be disclosed by law.
You are responsible for limiting sensitive information provided to SiteEngine to what is reasonably necessary for the engagement.
24. Intellectual Property
Ownership of deliverables is governed by the applicable quote, proposal, statement of work, invoice, signed agreement, and SiteEngine Terms of Service.
Subject to full payment and third-party license restrictions, you receive the rights expressly described in the applicable agreement for final deliverables created specifically for you.
SiteEngine retains ownership of pre-existing materials, reusable tools, processes, scripts, libraries, templates, frameworks, methods, documentation, internal systems, know-how, and other materials not created exclusively for you.
No ownership rights transfer until all amounts owed for the applicable work are paid in full.
25. Source Files and Internal Materials
Unless a written agreement states otherwise, SiteEngine is not required to provide source files, editable design files, internal notes, development environments, repository access, build tools, raw working files, rejected concepts, unused concepts, internal templates, proprietary scripts, or project-management records.
Final deliverables are limited to the deliverables expressly identified in the approved scope.
26. Cancellation
If you cancel an engagement after work begins, you are responsible for all completed work, committed time, third-party costs, pass-through costs, non-cancellable expenses, and any applicable cancellation fees stated in the applicable agreement.
Deposits, milestone payments, completed labor, third-party costs, and custom work are generally non-refundable unless a written agreement states otherwise.
SiteEngine may retain project files and withhold delivery, deployment, launch, transfer, or handoff until all outstanding amounts are paid.
27. Project Pause or Closure
If you fail to provide required content, access, approvals, feedback, or payment for 30 days or more, SiteEngine may pause or close the engagement and invoice for completed work.
Restarting a paused or closed engagement may require a restart fee, revised timeline, revised scope, updated pricing, or new proposal.
SiteEngine is not responsible for outdated designs, outdated software, expired licenses, changed third-party requirements, or changed business needs that arise during a client-caused delay.
28. No Guarantee of Outcome
SiteEngine does not guarantee that any engagement will produce traffic, rankings, leads, sales, conversions, revenue, approvals, platform access, uptime, accessibility compliance, legal compliance, email deliverability, data recovery, malware prevention, or any specific business outcome.
Results depend on many factors outside SiteEngine’s control, including customer conduct, market conditions, third-party platforms, competition, software behavior, vendor behavior, search engines, advertising platforms, user behavior, business operations, and ongoing maintenance.
29. Changes to These Terms
SiteEngine may update these Service Terms & Statement of Work provisions from time to time. Updated versions will be posted on our website with a revised “Last updated” date.
Your continued use of SiteEngine services after updated terms are posted means you accept the updated terms.
30. Contact
SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States
Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Legal: legal@siteengine.io
