Professional Services Agreement
Last updated: May 26, 2026
This Professional Services Agreement applies to consulting, development, troubleshooting, migrations, integrations, configuration, audits, technical support, DNS assistance, email assistance, analytics setup, tracking setup, digital marketing work, content work, and other labor, consulting, or project-based services provided by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).
This Professional Services Agreement supplements the SiteEngine Terms of Service, User Agreement, Web Design Terms of Service, Service Terms & Statement of Work, Website Transfer Agreement, Managed WordPress Hosting and SiteCare Terms, Privacy Notice, and any applicable quote, proposal, invoice, statement of work, or signed agreement.
If there is a conflict between this Professional Services Agreement and a signed written agreement between you and SiteEngine, the signed written agreement controls for that specific engagement.
1. Scope of Professional Services
Professional services are limited to the services, deliverables, assumptions, exclusions, timelines, and fees stated in the applicable quote, proposal, statement of work, invoice, support ticket, or written agreement.
Anything not expressly included in the approved scope is excluded.
Professional services may include technical consulting, website development, WordPress configuration, troubleshooting, migrations, integrations, analytics setup, tracking setup, digital marketing support, content assistance, domain assistance, DNS assistance, email assistance, server assistance, software configuration, security assistance, audits, reporting, documentation, or related work.
SiteEngine is not obligated to perform work outside the approved scope unless additional work is approved in writing or through an accepted invoice, ticket, proposal, or change order.
2. Time-and-Materials Work
Unless a fixed-fee scope is expressly stated, professional services are billed on a time-and-materials basis at SiteEngine’s then-current rates or the rate stated in the applicable agreement.
Billable time may include research, planning, communication, meetings, project management, account review, troubleshooting, testing, development, configuration, deployment, rollback, documentation, reporting, vendor coordination, support-ticket review, and follow-up work.
Time may be billed in minimum increments. SiteEngine may round time entries to reasonable billing increments as stated in the applicable invoice, proposal, or internal billing policy.
Estimates for time-and-materials work are not guarantees. Actual time and cost may vary based on technical conditions, third-party behavior, access limitations, client delay, hidden defects, legacy code, data quality, software compatibility, or other factors.
3. Fixed-Fee Work
If a fixed fee is expressly stated in a quote, proposal, statement of work, invoice, or signed agreement, the fixed fee applies only to the specific scope described in that document.
Fixed-fee work does not include out-of-scope requests, changed requirements, additional revisions, new features, third-party defects, platform changes, emergency work, client-caused rework, or work made necessary by inaccurate information, missing access, or client delay unless the written scope expressly includes those items.
SiteEngine may require a change order, additional invoice, or revised timeline if the project scope changes or if technical conditions materially differ from the assumptions used to price the work.
4. Estimates and Assumptions
Any estimate, timeline, completion date, or budget projection is based on information available at the time it is provided.
Estimates and timelines may change because of hidden technical conditions, third-party systems, legacy code, plugin conflicts, theme conflicts, hosting issues, DNS delays, registrar issues, unavailable credentials, missing content, client delay, payment delay, scope changes, vendor issues, or other factors outside SiteEngine’s control.
SiteEngine is not responsible for consequences caused by reasonable changes to estimates, timelines, or project assumptions.
5. Client Cooperation
You must provide timely access, credentials, approvals, content, information, test data, decision-makers, payment, and technical cooperation required for SiteEngine to perform the professional services.
You are responsible for ensuring that any access you provide to SiteEngine is lawful, authorized, accurate, active, and sufficient for the requested work.
SiteEngine is not responsible for delays, incomplete work, failed work, lost opportunities, downtime, data loss, or additional costs caused by missing or inaccurate information, insufficient access, unavailable third-party accounts, account locks, security reviews, billing holds, client delay, conflicting instructions, or lack of authority.
If multiple people provide conflicting instructions, SiteEngine may require a single authorized decision-maker before continuing work.
6. Third-Party Systems and Vendors
Professional services may depend on third-party platforms, software, APIs, plugins, themes, page builders, DNS providers, registrars, hosting providers, email providers, payment processors, CRM systems, advertising platforms, analytics tools, call-tracking systems, security vendors, and other third parties.
SiteEngine does not control third-party systems and is not responsible for their availability, pricing, security, licensing, support, API behavior, account restrictions, outages, approvals, policy decisions, data processing, compatibility, or discontinued features.
If third-party changes, failures, limits, defects, billing issues, or policies affect the work, SiteEngine may require additional billable time, replacement tools, revised scope, or cancellation of the affected work.
7. Access to Customer and Third-Party Accounts
To perform professional services, SiteEngine may need access to WordPress, hosting, cPanel/WHM, DNS, registrar accounts, Cloudflare, analytics, ad platforms, email providers, payment processors, CRM tools, form tools, social media accounts, Git repositories, SaaS tools, or other third-party systems.
You authorize SiteEngine to access these systems as needed to perform requested services.
You are responsible for reviewing and approving permissions, maintaining account ownership, removing access when no longer needed, and ensuring that SiteEngine access does not violate any third-party agreement or internal policy.
SiteEngine is not responsible for failures caused by insufficient permissions, revoked access, expired credentials, locked accounts, billing holds, security reviews, platform restrictions, or third-party policy violations.
8. Change Orders
Requests outside the approved scope may require a change order, additional invoice, revised timeline, or separate agreement.
Out-of-scope work may include new features, additional pages, additional templates, custom integrations, additional revisions, data cleanup, content creation, SEO work, PPC work, legal compliance work, accessibility remediation, malware cleanup, emergency work, or rework caused by changed requirements.
SiteEngine is not required to perform out-of-scope work until pricing, scope, and timing are approved.
9. Deliverables and Acceptance
Deliverables are considered accepted when approved, launched, used in production, paid for, or not rejected with specific written objections within 10 business days after delivery, whichever occurs first.
Rejection must identify the specific defect or failure to meet the approved scope. General dissatisfaction, preference changes, new requests, or requests outside the approved scope do not constitute rejection of a deliverable.
If a deliverable is rejected for a valid in-scope reason, SiteEngine will use commercially reasonable efforts to correct the issue.
10. Testing and Review
You are responsible for reviewing and testing deliverables, including websites, forms, checkout flows, integrations, analytics, tracking scripts, automations, email notifications, redirects, DNS settings, CRM delivery, payment workflows, and other business-critical functions.
SiteEngine may perform reasonable technical testing as part of the work, but you are responsible for business-process testing, user acceptance testing, legal review, compliance review, content review, and approval for production use.
If you approve launch, deployment, or production use, you confirm that you have reviewed the deliverable and authorize it to be used publicly or operationally.
11. Warranty Period for Professional Services
Unless a written agreement states otherwise, SiteEngine will use commercially reasonable efforts to correct reproducible defects in custom deliverables reported within 10 business days after delivery if the defect is caused by SiteEngine’s work and the defect causes the deliverable to materially fail to meet the approved scope.
This limited correction period does not apply to defects or issues caused by client changes, third-party changes, software updates, plugin defects, theme defects, hosting changes, DNS changes, malware, unsupported browsers, changed requirements, expired licenses, platform outages, API changes, payment-processor issues, email-provider issues, or external systems.
Correction work outside this limited review period may be billable unless a written agreement states otherwise.
12. Migrations
Migration work may include moving websites, files, databases, WordPress installations, DNS records, SSL configuration, redirects, email records, or related settings if included in the approved scope.
Migrations are complex and may involve downtime, DNS propagation, missing data, incompatible software, broken paths, changed server settings, email disruption, cache issues, SSL delays, plugin conflicts, theme conflicts, redirect issues, analytics gaps, or third-party platform limits.
Unless expressly included, migration work does not include redesign, code repair, malware cleanup, SEO recovery, email mailbox migration, historical analytics migration, paid plugin licensing, accessibility remediation, legal compliance work, or post-migration content fixes.
You are responsible for reviewing migrated sites promptly and reporting specific issues during the applicable review period.
13. Integrations and APIs
Integrations with third-party systems depend on APIs, credentials, documentation, webhooks, rate limits, vendor support, data quality, billing status, account permissions, and platform policies.
SiteEngine does not guarantee that third-party systems will support requested functionality or remain compatible after delivery.
If an API, webhook, integration, plugin, or platform changes, breaks, becomes unavailable, restricts access, changes pricing, or modifies terms, resulting troubleshooting, reconfiguration, replacement, or redevelopment may be billable.
14. Digital Marketing Services
Digital marketing services may include SEO, PPC, analytics, tracking, local listings, reporting, content, landing pages, or campaign support if included in the approved scope.
SiteEngine does not guarantee rankings, traffic, impressions, clicks, leads, conversions, cost per click, cost per lead, revenue, ad approval, search-engine indexing, local-pack placement, platform approval, ad account standing, or business results.
You are responsible for the legality and accuracy of claims, offers, testimonials, regulated-industry disclosures, prices, guarantees, promotions, reviews, landing pages, and content used in marketing.
Advertising platforms, search engines, social platforms, review platforms, analytics tools, and listing platforms may change rules, reject ads, suspend accounts, limit tracking, change algorithms, or alter reporting without SiteEngine control.
15. Analytics and Tracking
Analytics, tag managers, conversion tracking, call tracking, ad pixels, CRM tracking, form tracking, and related tools depend on third-party platforms, browser behavior, consent settings, ad blockers, privacy tools, cookie restrictions, script loading, platform policies, and user behavior.
SiteEngine does not guarantee complete, uninterrupted, or legally compliant tracking.
You are responsible for privacy notices, cookie notices, consent mechanisms, platform compliance, and legal compliance related to analytics and tracking.
16. DNS, Domain, and Email Assistance
Professional services may include DNS, domain, and email assistance if included in the approved scope.
DNS, domain, and email changes can affect websites, email, verification records, security tools, analytics, advertising, payment processors, and third-party services.
DNS propagation, registrar behavior, registry behavior, email-provider behavior, spam filtering, blacklist status, and recipient-server behavior are outside SiteEngine’s control.
SiteEngine is not responsible for disruption caused by inaccurate records, incomplete access, third-party platform behavior, registrar restrictions, registry restrictions, email-provider filtering, client-side changes, or delayed approvals.
17. Security Assistance
Professional services may include security review, malware cleanup, hardening, patching, password rotation, firewall configuration, blacklist review, or related work if included in the approved scope.
Security assistance reduces risk but does not guarantee that a site, server, domain, mailbox, form, plugin, theme, account, or integration will be secure or free from compromise.
SiteEngine is not responsible for future compromise, reinfection, data loss, unauthorized access, phishing, malware, spam, or security incidents unless caused solely by SiteEngine’s gross negligence or willful misconduct.
18. Accessibility and Legal Compliance
Unless expressly included in a signed written agreement, professional services do not include legal advice, accessibility audits, WCAG conformance testing, privacy-law compliance, cookie-consent legal review, HIPAA compliance, PCI compliance, financial compliance, employment compliance, healthcare compliance, advertising compliance, or other regulated-industry compliance services.
SiteEngine may assist with technical implementation at your direction, but you are responsible for determining legal obligations and obtaining appropriate legal, accounting, tax, accessibility, privacy, security, or compliance advice.
19. Content and Client Materials
You are responsible for all content, materials, claims, products, services, pricing, images, videos, testimonials, reviews, offers, guarantees, legal notices, privacy notices, accessibility statements, and business information you provide or approve.
You represent that you have the necessary rights, permissions, licenses, consents, and authority to provide materials to SiteEngine and authorize their use.
SiteEngine is not responsible for legal claims, intellectual-property claims, advertising claims, consumer-protection claims, privacy claims, accessibility claims, regulatory claims, or other disputes arising from client-provided or client-approved materials.
20. AI-Assisted and Automated Tools
SiteEngine may use software tools, automation, templates, artificial intelligence tools, code assistants, content assistants, analytics tools, and other productivity systems to assist with research, drafting, development, troubleshooting, optimization, reporting, or support.
AI-assisted or automated output may require human review and may contain errors. You are responsible for reviewing and approving final public-facing content, claims, code behavior, advertising materials, offers, legal notices, privacy notices, compliance-related materials, and regulated-industry content before use.
Unless a written agreement says otherwise, SiteEngine does not warrant that AI-assisted or third-party-assisted materials are unique, non-infringing, error-free, suitable for trademark registration, suitable for copyright registration, or compliant with all laws applicable to your business.
21. Ownership of Deliverables
Ownership of professional-service deliverables is governed by the applicable quote, proposal, statement of work, invoice, signed agreement, and SiteEngine Terms of Service.
Subject to full payment and third-party license restrictions, you receive the rights expressly described in the applicable agreement for final deliverables created specifically for you.
SiteEngine retains ownership of pre-existing materials, reusable tools, processes, scripts, libraries, templates, frameworks, methods, documentation, internal systems, know-how, and other materials not created exclusively for you.
No ownership rights transfer until all amounts owed for the applicable work are paid in full.
22. Source Files and Internal Materials
Unless a written agreement states otherwise, SiteEngine is not required to provide source files, editable design files, internal notes, development environments, repository access, build tools, raw working files, rejected concepts, unused concepts, internal templates, proprietary scripts, or project-management records.
Final deliverables are limited to the deliverables expressly identified in the approved scope.
23. Confidentiality
SiteEngine will use commercially reasonable efforts to protect non-public information you provide in connection with professional services.
Confidential information does not include information that is public, independently developed, previously known, lawfully received from a third party, or required to be disclosed by law.
You are responsible for limiting sensitive information provided to SiteEngine to what is reasonably necessary for the work.
24. Payment and Suspension of Work
Payment terms are governed by the applicable invoice, proposal, statement of work, or written agreement.
SiteEngine may pause or suspend work for late payment, failed payment, chargeback, missing deposit, disputed invoice, failure to approve required expenses, or failure to provide required access or information.
Suspension of work may delay the project and may require a restart fee, revised timeline, revised scope, or revised pricing.
25. Cancellation
If you cancel professional services after work begins, you are responsible for all completed work, committed time, third-party costs, pass-through costs, non-cancellable expenses, and any applicable cancellation fees stated in the applicable agreement.
Deposits, milestone payments, completed labor, third-party costs, and custom work are generally non-refundable unless a written agreement states otherwise.
SiteEngine may retain project files and withhold delivery, deployment, launch, transfer, or handoff until all outstanding amounts are paid.
26. No Guarantee of Outcome
SiteEngine does not guarantee that professional services will produce traffic, rankings, leads, sales, conversions, revenue, approvals, platform access, uptime, accessibility compliance, legal compliance, deliverability, data recovery, malware prevention, or any specific business outcome.
Results depend on many factors outside SiteEngine’s control, including customer conduct, market conditions, third-party platforms, competition, software behavior, vendor behavior, search engines, advertising platforms, user behavior, business operations, and ongoing maintenance.
27. Changes to This Agreement
SiteEngine may update this Professional Services Agreement from time to time. Updated versions will be posted on our website with a revised “Last updated” date.
Your continued use of SiteEngine professional services after updated terms are posted means you accept the updated terms.
28. Contact
SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States
Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Legal: legal@siteengine.io
