Domain Registration and Domain Management Agreement

Last updated: May 26, 2026

This Domain Registration and Domain Management Agreement applies to domain registration, renewal, transfer, DNS assistance, WHOIS or registration data, domain privacy, registrar coordination, registry coordination, domain recovery assistance, and related domain-management services provided by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).

This agreement supplements the SiteEngine Terms of Service, User Agreement, Acceptable Use Policy, Domain Registration Services Addendum, Domain Name Dispute Policy, Privacy Notice, and any applicable quote, proposal, invoice, statement of work, or signed agreement.

Domain services may be provided through third-party registrars, reseller platforms, registries, ICANN-regulated systems, TLD-specific providers, DNS providers, privacy or proxy providers, and related vendors. By using SiteEngine domain services, you agree to comply with all applicable registrar, registry, ICANN, reseller, TLD, and domain-authority policies.

1. SiteEngine’s Role

SiteEngine may provide domain services as a reseller, service provider, technical manager, billing intermediary, administrative contact, DNS manager, or support provider. SiteEngine is not the registry operator and may not be the registrar of record for your domain.

Domain names are ultimately controlled by the applicable registry, registrar, ICANN policies where applicable, TLD-specific rules, court orders, dispute-resolution providers, and applicable law.

SiteEngine may assist with domain registration, renewal, transfer, DNS configuration, nameserver changes, contact updates, privacy settings, and related tasks, but SiteEngine does not guarantee that any domain registration, renewal, transfer, recovery, restoration, or DNS change will be successful.

2. Registrant Responsibility

You are responsible for selecting, registering, renewing, protecting, and lawfully using your domain names.

You are responsible for ensuring that domain registrant, administrative, technical, billing, and contact information is accurate, current, and complete.

You are responsible for maintaining access to the email address and account used for domain registration, verification, renewal notices, transfer notices, ownership verification, and registrar communications.

You are responsible for monitoring domain expiration dates, renewal status, transfer status, registrar notices, registry notices, and domain-related invoices.

SiteEngine may provide renewal notices or assistance, but you remain responsible for timely renewal unless a signed written agreement expressly states otherwise.

3. Domain Registration Data

You must provide accurate registration data and promptly update inaccurate or outdated information.

Providing false, incomplete, outdated, or misleading registration data may result in verification failure, suspension, cancellation, transfer denial, loss of domain privacy, registrar action, registry action, or other domain-related consequences.

SiteEngine may submit, update, process, store, disclose, or transmit domain registration data as needed to provide domain services, comply with registrar or registry requirements, comply with ICANN policies where applicable, respond to legal process, investigate abuse, or protect domain services.

4. Domain Availability

A domain search, quote, invoice, support message, or availability check does not guarantee domain availability.

A domain is not registered until the applicable registry confirms registration.

SiteEngine is not responsible if a domain becomes unavailable, is premium priced, is restricted, is reserved, is blocked, is claimed by another party, is subject to dispute, is subject to registry restrictions, is rejected by a registrar or registry, or otherwise cannot be registered.

You are responsible for confirming spelling, TLD, registrant information, and order details before approving or paying for domain registration.

5. Domain Fees

Domain registration, renewal, transfer, redemption, restore, premium, registry, registrar, privacy, and related fees are generally non-refundable.

Domain fees may change based on registrar pricing, registry pricing, TLD pricing, premium domain status, currency changes, vendor pricing, taxes, fees, or other factors.

Current domain pricing and renewal fees are shown in the SiteEngine client portal, quote, invoice, or applicable fee schedule where available.

Redemption, restore, or post-expiration recovery fees may be significantly higher than standard renewal fees. Recovery after expiration is not guaranteed.

6. Domain Renewals

Domain names must be renewed before expiration to avoid interruption, expiration, redemption, deletion, auction, reassignment, or loss.

Unless a signed written agreement states otherwise, SiteEngine is not responsible for renewing a domain unless payment is received and processed before the applicable renewal deadline.

You are responsible for maintaining a valid payment method, paying renewal invoices on time, keeping account contact information current, and monitoring domain renewal status.

Failure to receive a renewal notice because of outdated contact information, spam filtering, inaccessible email, abandoned accounts, mailbox failure, client portal inaccessibility, or other communication issue does not relieve you of responsibility for renewal.

7. Expiration, Grace Periods, Redemption, and Deletion

If a domain is not renewed by the applicable deadline, it may expire and stop resolving. After expiration, a domain may display registrar parking, enter a grace period, be placed on hold, enter auction, enter redemption, be deleted, or become available for registration by others, depending on the TLD, registrar, registry, and timing.

Grace periods, redemption periods, restore options, deletion timelines, and recovery procedures vary by TLD, registrar, registry, and domain status.

Recovery after expiration is not guaranteed.

If recovery is available, additional fees may apply, including post-expiration renewal fees, redemption fees, restore fees, registry fees, registrar fees, and SiteEngine service fees.

SiteEngine is not responsible for domain loss, downtime, email interruption, traffic loss, search-ranking impact, business interruption, or third-party claims caused by expiration, nonpayment, failed renewal, inaccurate contact information, delayed approval, client inaction, registrar action, registry action, or payment failure.

8. ICANN, Registrar, Registry, and TLD Policies

For ICANN-regulated domains, registration and renewal may be subject to ICANN policies, including policies related to accurate registration data, transfers, disputes, expiration, deletion, and recovery.

Registrars may be required to make certain renewal, post-expiration renewal, and redemption or restore fee information available. SiteEngine will provide or link to fee information where applicable, but the applicable registrar and registry ultimately control domain lifecycle procedures.

Some TLDs have special registration, residency, eligibility, verification, documentation, content, or use requirements. You are responsible for satisfying those requirements.

Failure to satisfy registry, registrar, ICANN, or TLD-specific requirements may result in denial, suspension, cancellation, transfer denial, loss of privacy, or domain loss.

9. Domain Transfers

Domain transfers may require an authorization code, unlocked status, valid registrant email access, identity verification, payment, waiting periods, and compliance with registrar, registry, ICANN, and TLD-specific rules.

Transfers may be delayed, rejected, or denied due to transfer locks, recent registration, recent transfer, ownership disputes, inaccurate contact information, unpaid fees, expired domains, pending deletion, registrar restrictions, registry restrictions, court order, UDRP or URS proceeding, suspected fraud, account security review, or other provider policy.

SiteEngine does not guarantee successful transfer into or out of SiteEngine-managed services.

You are responsible for initiating transfers early enough to account for transfer delays, verification requirements, and expiration risk.

10. Domain Locks and Security Controls

Domains may be subject to transfer locks, registrar locks, registry locks, account locks, security holds, verification holds, dispute locks, abuse holds, or other controls.

Locks may prevent transfer, update, deletion, nameserver change, registrant change, DNS change, or other domain action.

SiteEngine may enable or recommend security controls to reduce unauthorized transfer or domain compromise risk. SiteEngine may refuse or delay requests to remove locks if authority is unclear, disputed, suspicious, or unsafe.

11. DNS Management

Domain services may include DNS management if included in your service plan or requested as billable work.

DNS changes can affect websites, email, verification records, SSL, security tools, analytics, advertising, payment processors, CRMs, SaaS tools, and other third-party services.

DNS propagation may take time and is outside SiteEngine’s control.

You are responsible for reviewing and approving DNS changes and identifying business-critical DNS records before changes are made.

SiteEngine is not responsible for downtime, email disruption, failed verification, lost traffic, failed checkout, advertising disruption, or third-party service interruption caused by incorrect, incomplete, unauthorized, conflicting, externally managed, or delayed DNS changes unless caused solely by SiteEngine’s gross negligence or willful misconduct.

12. Nameservers

Changing nameservers may move DNS control from one provider to another and may affect all DNS records for the domain.

If nameservers are changed without properly recreating required records, websites, email, subdomains, verification records, security tools, analytics, advertising platforms, and third-party services may stop working.

SiteEngine may request confirmation before nameserver changes. You are responsible for identifying all required DNS records before nameserver changes are made.

13. Domain Privacy and Proxy Services

Domain privacy or proxy services may be available for some domains but not others.

Domain privacy may be disabled, unavailable, limited, bypassed, or disclosed where required by registrar policy, registry policy, ICANN policy, law, legal process, dispute process, abuse investigation, intellectual-property complaint, security review, or third-party provider rules.

SiteEngine does not guarantee anonymous ownership, anonymous use, or permanent privacy protection for any domain.

14. Abuse, Suspension, and Registrar Action

Domains may be suspended, placed on hold, locked, redirected, disabled, transferred, deleted, or otherwise restricted because of abuse complaints, phishing, malware, spam, intellectual-property claims, inaccurate contact information, failed verification, court orders, registrar policy, registry policy, ICANN policy, payment issues, or legal requirements.

SiteEngine may cooperate with registrars, registries, ICANN, law enforcement, courts, regulators, payment processors, security researchers, abuse desks, and affected third parties when investigating domain-related abuse or disputes.

SiteEngine may suspend or restrict domain-related services if we believe continued service creates legal, security, abuse, reputational, payment, or operational risk.

15. Domain Disputes

SiteEngine does not adjudicate ownership, trademark, business, partnership, employment, contractor, family, agency, customer, or third-party disputes over domain names.

If domain authority or ownership is disputed, SiteEngine may freeze, restrict, suspend, or refuse changes to the affected domain, DNS zone, account, authorization code, registrant data, nameservers, transfer lock, or related services until the dispute is resolved through appropriate documentation, registrar procedure, registry procedure, ICANN policy, UDRP, URS, court order, settlement agreement, or written instruction from the verified account owner as determined by SiteEngine.

Domain disputes are also governed by the SiteEngine Domain Name Dispute Policy.

You are responsible for obtaining legal advice regarding domain disputes.

16. Trademark and Naming Responsibility

You are responsible for determining whether a domain name infringes, violates, dilutes, or conflicts with another party’s trademark, trade name, business name, personal name, publicity rights, or other rights.

SiteEngine does not screen domain names for trademark availability, brand conflicts, legal clearance, restricted terms, regulated-industry issues, or intellectual-property risk.

You are responsible for claims, losses, costs, disputes, or proceedings arising from your registration, transfer, renewal, use, or attempted use of a domain name.

17. Domain Ownership and Account Authority

SiteEngine may rely on the account owner, verified authorized contact, registrant contact, billing contact, administrative contact, or other person who reasonably appears to have authority over the account or domain.

You are responsible for maintaining accurate ownership records and promptly notifying SiteEngine of ownership changes, business changes, employee changes, contractor changes, or authority disputes.

SiteEngine may refuse or delay domain changes if authority is unclear, disputed, suspicious, unlawful, technically unsafe, or likely to harm SiteEngine, the customer, a registrar, a registry, or a third party.

18. Domain Recovery Assistance

SiteEngine may assist with domain recovery, expired-domain recovery, transfer recovery, DNS recovery, account recovery, registrar coordination, or registry coordination if requested and if recovery appears possible.

Recovery assistance is not guaranteed and may be billable.

SiteEngine is not responsible if a domain cannot be recovered, is auctioned, is registered by another party, is deleted, is locked, is disputed, is subject to legal process, or is otherwise unavailable.

19. Domain-Related Communications

Domain-related communications may be sent by SiteEngine, registrars, registries, ICANN-related providers, privacy providers, DNS providers, or other vendors.

You are responsible for monitoring email addresses associated with your SiteEngine account and domain registration records.

Failure to respond to verification messages, renewal notices, transfer notices, dispute notices, abuse notices, or registrar communications may result in suspension, transfer failure, domain expiration, privacy loss, or other consequences.

20. Domain Billing and Cancellation

Domain services may renew automatically if active on your account and if payment is received and processed before the applicable deadline.

Cancellation of hosting, SiteCare, web design, marketing, email, or other services does not automatically cancel domain registrations, domain renewals, domain privacy, DNS services, or related domain services unless expressly requested and confirmed.

Cancellation of a domain service may result in non-renewal, expiration, deletion, loss of privacy, loss of DNS management, or service interruption.

Domain registration, renewal, transfer, redemption, restore, privacy, registry, registrar, and related fees are generally non-refundable.

21. Limitation of Liability for Domain Services

To the maximum extent permitted by law, SiteEngine is not liable for domain loss, domain expiration, failed renewal, failed registration, failed transfer, failed recovery, DNS interruption, email interruption, domain dispute outcome, registrar action, registry action, ICANN action, auction, deletion, redemption failure, verification failure, inaccurate registration data, unauthorized transfer, or third-party claim except to the limited extent caused by SiteEngine’s gross negligence or willful misconduct.

SiteEngine is not responsible for lost revenue, lost traffic, lost rankings, lost leads, advertising disruption, business interruption, customer claims, reputational harm, or other damages arising from domain-related issues.

22. No Guarantee

SiteEngine does not guarantee domain registration, renewal, transfer, recovery, restoration, uninterrupted DNS, uninterrupted domain resolution, uninterrupted email routing, availability of a specific domain name, or retention of any domain name.

Domain services depend on registrars, registries, ICANN policies, TLD policies, payment processing, account authority, accurate contact information, and third-party systems outside SiteEngine’s control.

23. Changes to This Agreement

SiteEngine may update this Domain Registration and Domain Management Agreement from time to time. Updated versions will be posted on our website with a revised “Last updated” date.

Your continued use of SiteEngine domain services after updated terms are posted means you accept the updated terms.

24. Contact

SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States

Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Abuse/Security: abuse@siteengine.io
Legal: legal@siteengine.io