Data Request Policy

Last updated: May 26, 2026

This Data Request Policy explains how SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”), reviews and responds to requests for records, account information, personal information, logs, domain information, website data, support records, billing records, privacy records, abuse records, security records, and other information maintained by SiteEngine.

This policy applies to customers, account users, authorized contacts, website visitors, data subjects, law enforcement, government agencies, attorneys, complainants, domain registrants, copyright owners, security researchers, and other parties who submit data, records, legal, privacy, complaint, or abuse requests to SiteEngine.

This policy supplements the SiteEngine Terms of Service, User Agreement, Privacy Notice, Privacy Notice Addendum, Data Processing Addendum, Copyright / DMCA Policy, Legal Contacts and Data Requests Policy, Acceptable Use Policy, and any applicable quote, invoice, proposal, statement of work, or signed agreement.

1. Submit a Request

You may submit records requests, complaints, abuse reports, privacy requests, legal requests, copyright notices, security reports, or related requests through the form below or through the SiteEngine contact page at https://siteengine.io/terms/contacts/.

Please choose the request category that best fits your issue, such as Records Request, Complaints, or Report Abuse.

Records Request

First Name

Request on Behalf of:

Last Name

Phone Number

I Am:

Inquiry Type*

Comments

If you have any documentation in support of your request, please attach it using the button below

Choose File

Warranty Statement

I hereby represent and warrant that all statements made above in my submission are truthful and accurate.

2. Types of Requests Covered

This policy applies to requests involving:

Account records.
Billing records.
Support records.
Domain records.
DNS records.
Hosting records.
Website data.
Consent records.
Cookie and privacy-preference records.
Personal information requests.
Data export requests.
Data deletion requests.
Security logs.
Abuse reports.
Spam reports.
Phishing reports.
Malware reports.
Copyright or intellectual-property complaints.
Law-enforcement requests.
Subpoenas, court orders, preservation requests, and other legal process.

3. General Review Process

SiteEngine reviews data requests based on the requester’s identity, authority, account relationship, applicable law, contractual obligations, customer privacy, security risk, technical feasibility, and the scope of the request.

SiteEngine may approve, deny, narrow, delay, redirect, or require clarification for requests that are overbroad, unsupported, unverifiable, unlawful, abusive, technically infeasible, inconsistent with customer rights, inconsistent with SiteEngine obligations, or likely to create security, privacy, legal, or operational risk.

SiteEngine may require verification before disclosing records, taking action, or providing a substantive response.

4. Required Information

To help SiteEngine evaluate a request, include as much relevant information as possible, such as:

Your full name.
Your business or organization name, if applicable.
Your email address and phone number.
Your relationship to the affected account, website, domain, or data.
The affected domain name, URL, account, invoice, ticket number, or service.
The type of request being submitted.
A clear description of the records, data, content, or action requested.
The date range relevant to the request.
Any supporting documentation.
For legal requests, the applicable legal authority and valid legal process.
For abuse reports, supporting evidence such as URLs, screenshots, logs, timestamps, message headers, or IP addresses.

Incomplete requests may be delayed, denied, or returned for clarification.

5. Identity and Authority Verification

SiteEngine may require identity verification, account verification, payment verification, domain verification, business authority verification, legal authority verification, or other proof before responding to a request.

Verification may require information such as account email address, domain name, invoice history, support history, government-issued identification, corporate records, authorization letters, court orders, registrar records, or other documentation.

If SiteEngine cannot verify the requester’s identity or authority, SiteEngine may deny the request or request additional information.

6. Customer and Authorized Contact Requests

Customers and authorized account contacts may request available account data, service records, billing records, domain records, support records, backups, exports, or related information through the client portal, support channels, or the request form.

SiteEngine may provide records only to the account owner, verified authorized contacts, verified domain registrants, verified billing contacts, or other parties SiteEngine reasonably determines are authorized.

SiteEngine may refuse or delay requests if account authority is unclear, disputed, suspicious, incomplete, or inconsistent with SiteEngine records.

7. Privacy Requests

Privacy requests may include requests to access, correct, delete, restrict, export, or object to certain personal information, or to opt out of certain processing where applicable law provides those rights.

Privacy requests should be submitted through the request form or sent to privacy@siteengine.io.

SiteEngine may need to verify identity and authority before responding.

If a privacy request relates to personal information controlled by a SiteEngine customer, SiteEngine may refer the request to that customer or process the request according to the customer’s documented instructions.

8. Customer Website Data Requests

When SiteEngine hosts, maintains, develops, migrates, or supports a customer website, the customer generally controls the personal information collected through that website.

If SiteEngine receives a request involving customer website data, form submissions, website user accounts, ecommerce data, CRM records, analytics data, consent records, or similar customer-controlled data, SiteEngine may refer the request to the applicable customer.

SiteEngine may assist the customer with exports, searches, deletions, corrections, consent-record exports, or other data operations where required by applicable law or agreed in writing.

Assistance that requires custom development, database review, backup restoration, log review, forensic review, historical reconstruction, or substantial manual effort may be billable unless prohibited by applicable law or covered by a signed agreement.

9. Consent Records and Cookie Preference Data

Where SiteEngine’s consent-management system is deployed, SiteEngine or the applicable customer may maintain consent receipts, cookie preference records, Google Consent Mode state, banner version, policy version, consent method, timestamp, page URL, referrer URL, hashed IP address, hashed user agent, and related technical metadata.

Requests involving consent records may require the affected website, date range, receipt ID, email address, phone number, IP-related details, or other information needed to identify the relevant records.

Consent-record exports may be provided where technically available and legally appropriate.

10. Domain and DNS Records Requests

Requests involving domain names, DNS records, registrar records, domain ownership, authorization codes, nameserver history, or domain transfer history may require additional verification.

SiteEngine may require proof of domain authority, account authority, registrant authority, legal authority, or business ownership before disclosing domain-related records or taking domain-related action.

Domain disputes are governed by the SiteEngine Domain Registration and Domain Management Agreement, Domain Registration Services Addendum, and Domain Name Dispute Policy.

11. Abuse Reports

Abuse reports may include reports of phishing, malware, spam, credential theft, impersonation, fraud, unauthorized access, copyright infringement, trademark abuse, abusive content, unlawful content, or security issues.

Abuse reports should include the affected URL, domain, IP address if known, screenshots, message headers where applicable, timestamps, logs, and a description of the issue.

SiteEngine may investigate abuse reports under the Acceptable Use Policy, Anti-SPAM Policy, Email and Messaging Terms, Copyright / DMCA Policy, Domain Name Dispute Policy, or other applicable policies.

SiteEngine may take action with or without prior notice if we determine that abuse creates legal, security, operational, reputational, deliverability, domain, or third-party risk.

12. Complaints

Complaints may involve website content, service issues, abuse concerns, intellectual-property concerns, privacy concerns, billing concerns, customer conduct, support concerns, or related matters.

SiteEngine may review complaints and may request additional information or documentation before taking action.

SiteEngine is not required to resolve private disputes between third parties, customers, vendors, employees, contractors, business partners, domain owners, copyright owners, trademark owners, or website visitors.

Where appropriate, SiteEngine may direct parties to legal process, registrar procedures, platform procedures, dispute-resolution providers, or the applicable SiteEngine customer.

13. Copyright, Trademark, and Intellectual-Property Requests

Trademark, trade name, impersonation, counterfeit, right-of-publicity, or other intellectual-property complaints may be submitted through the request form, the contact page, or by emailing legal@siteengine.io.

SiteEngine may require supporting documentation before taking action on intellectual-property complaints.

14. Law Enforcement and Government Requests

Law enforcement, government agencies, regulators, and other public authorities should submit requests through the request form or by emailing legal@siteengine.io.

Requests should include valid legal process, agency contact information, legal authority, scope, affected account or domain, requested records, relevant date range, and any preservation request.

SiteEngine may require formal legal process before disclosing customer data, account data, logs, billing records, hosting records, domain records, or other non-public information.

SiteEngine may notify affected customers or account contacts unless prohibited by law or where notice would create security, fraud, abuse, safety, or legal risk.

15. Preservation Requests

SiteEngine may preserve available records in response to valid preservation requests, legal process, security incidents, abuse reports, payment disputes, chargebacks, domain disputes, privacy requests, litigation holds, or other legitimate business needs.

Preservation does not guarantee that all requested data exists, is recoverable, or will be produced.

Preserved data may be deleted after the preservation period expires unless SiteEngine receives valid legal process or another lawful basis for continued preservation.

16. Emergency Requests

Emergency requests involving imminent risk of death or serious physical harm should clearly state “Emergency Request” in the subject line or request description.

Emergency requests should include the nature of the emergency, affected person or account, requested action, legal authority if applicable, agency or requester contact information, and supporting facts.

SiteEngine may evaluate emergency requests in good faith and may disclose limited information where permitted by law and where SiteEngine believes disclosure is necessary to prevent imminent harm.

17. Records We May Not Provide

SiteEngine may decline to provide records that are unavailable, deleted, privileged, confidential, security-sensitive, proprietary, unrelated to the requester, controlled by a customer, protected by law, subject to another party’s rights, or outside the scope of the request.

SiteEngine generally will not provide internal security procedures, internal notes, proprietary tools, internal communications, source code, private credentials, unrelated customer data, unrelated logs, privileged legal communications, or information that would compromise security or privacy.

18. Fees for Data Retrieval

Data exports, log retrieval, backup restoration, consent-record exports, forensic review, historical reconstruction, custom reports, database searches, or extensive manual review may be billable unless prohibited by applicable law or covered by a signed agreement.

SiteEngine may provide an estimate or require payment before performing substantial data-retrieval work.

19. Response Timing

SiteEngine will use commercially reasonable efforts to respond to requests within a reasonable time.

Response timing may depend on request type, legal requirements, verification needs, scope, technical complexity, data availability, customer involvement, and whether additional information is required.

Privacy requests governed by specific privacy laws will be handled according to applicable legal timelines where those laws apply.

20. Confidentiality and Notice

SiteEngine may notify affected customers, account owners, or authorized contacts about requests involving their accounts, websites, domains, services, or data unless prohibited by law or where notice would create security, fraud, abuse, safety, or legal risk.

Requesters should not assume that a request will remain confidential unless confidentiality is required by law or agreed by SiteEngine in writing.

21. Misuse of Request Process

SiteEngine may deny or disregard requests that are fraudulent, abusive, threatening, harassing, retaliatory, duplicative, technically infeasible, overbroad, submitted in bad faith, or intended to bypass legal process or customer authority.

Submitting false or misleading requests may result in account restrictions, service suspension, refusal of service, or legal action.

22. No Legal Advice

SiteEngine does not provide legal advice regarding subpoenas, privacy requests, records requests, data retention, copyright, trademark, domain disputes, law-enforcement requests, or legal obligations.

Any information provided by SiteEngine regarding request procedures is for operational purposes only.

You should consult qualified legal counsel regarding legal rights, legal process, privacy obligations, or disputes.

23. Changes to This Policy

SiteEngine may update this Data Request Policy from time to time. Updated versions will be posted on our website with a revised “Last updated” date.

Your continued use of SiteEngine websites or services after an updated Data Request Policy is posted means you accept the updated policy.

24. Contact

SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States

Phone: (850) 368-9833
Request form: https://siteengine.io/terms/contacts/
Support: support@siteengine.io
Privacy: privacy@siteengine.io
Abuse/Security: abuse@siteengine.io
Legal: legal@siteengine.io
DMCA: dmca@siteengine.io

SiteEngine Terms of Services