Acceptable Use Policy

Last updated: May 26, 2026

This Acceptable Use Policy (“AUP”) applies to all websites, hosting accounts, domains, DNS services, email services, support systems, messaging systems, client portals, software, infrastructure, and other services provided by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).

This AUP supplements the SiteEngine Terms of Use & Service and User Agreement. By using SiteEngine services, you agree to comply with this AUP and to ensure that your users, employees, contractors, customers, vendors, scripts, applications, plugins, themes, forms, email accounts, and third-party integrations comply with it.

1. General Rule

You may not use SiteEngine services for unlawful, abusive, deceptive, fraudulent, harmful, infringing, malicious, exploitative, high-risk, or disruptive activity.

You may not use SiteEngine services in a way that harms SiteEngine, SiteEngine customers, upstream providers, registrars, registries, payment processors, email providers, carriers, platforms, networks, internet users, or third parties.

SiteEngine may determine, in its reasonable judgment, whether activity violates this AUP, creates risk, or requires corrective action.

2. Prohibited Unlawful Activity

You may not use SiteEngine services for activity that is unlawful or promotes unlawful conduct, including fraud, scams, phishing, identity theft, impersonation, unauthorized access, trafficking in stolen data, malware distribution, harassment, threats, extortion, illegal gambling, illegal drugs, unlawful weapons sales, exploitation, or violation of intellectual-property, privacy, publicity, consumer-protection, advertising, financial, healthcare, employment, export-control, or communications laws.

You are responsible for ensuring that your website, business, products, services, advertisements, forms, communications, data collection, and customer interactions comply with laws applicable to your business.

3. Security Abuse

You may not:

Attempt unauthorized access to systems, networks, accounts, data, or services.
Scan, probe, test, exploit, or attack systems without written authorization.
Deploy malware, ransomware, spyware, credential stealers, backdoors, bots, worms, droppers, exploit kits, or malicious scripts.
Use services to participate in denial-of-service attacks, distributed denial-of-service attacks, botnets, command-and-control activity, cryptojacking, credential stuffing, scraping, brute-force activity, spam traps, or abusive automation.
Interfere with the operation, security, reputation, or stability of SiteEngine, its customers, upstream vendors, networks, or third parties.
Attempt to bypass authentication, authorization, rate limits, security controls, firewalls, access restrictions, logging systems, monitoring tools, or abuse-prevention systems.

4. Email, Messaging, and Spam

You may not use SiteEngine services to send, relay, facilitate, or support spam, unsolicited bulk email, deceptive email, unauthorized marketing messages, purchased-list campaigns, harvested-list campaigns, phishing messages, malware links, spoofed messages, or messages that violate anti-spam, TCPA, CAN-SPAM, platform, carrier, or email-provider rules.

You must maintain proper authorization, consent records, unsubscribe mechanisms, accurate sender information, and appropriate email authentication where applicable.

You may not use forms, scripts, plugins, SMTP accounts, transactional email services, or third-party integrations to send abusive, deceptive, or non-compliant messages.

Email and messaging activity is also governed by the Anti-SPAM Policy, Email and Messaging Terms, and SMS/Text Messaging Policy.

5. Content Abuse

You may not host, publish, transmit, store, link to, promote, or facilitate content that is unlawful, infringing, defamatory, exploitative, malicious, deceptive, fraudulent, threatening, harassing, hateful, abusive, invasive of privacy, or likely to create legal or operational risk for SiteEngine.

Prohibited content includes, without limitation, phishing pages, malware, scam pages, counterfeit goods, stolen data, unauthorized copyrighted material, unauthorized trademark use, deceptive financial offers, unlawful regulated products, non-consensual intimate content, child sexual abuse material, exploitative content, threats, and content intended to facilitate unauthorized access or fraud.

We may remove, restrict, suspend, or disable access to content if we believe it violates this AUP, another SiteEngine policy, a third-party platform rule, a registrar or registry policy, a court order, or applicable law.

6. Intellectual Property Abuse

You may not use SiteEngine services to infringe or misappropriate copyrights, trademarks, trade secrets, publicity rights, privacy rights, software licenses, database rights, or other intellectual-property or proprietary rights.

You are responsible for ensuring that you have the right to use all content, images, videos, fonts, code, plugins, themes, software, documents, trademarks, logos, product names, testimonials, reviews, and other materials used in connection with your services.

7. Resource Abuse

You may not use shared, managed, or hosted services in a way that disrupts, degrades, overloads, or harms SiteEngine infrastructure, other customers, vendors, networks, IP reputation, or service availability.

Prohibited resource abuse includes excessive CPU usage, memory usage, disk I/O, database load, cron frequency, bot traffic, backup load, inode use, bandwidth use, mail queue volume, log generation, file count, storage use, or other resource consumption inconsistent with the service plan.

We may throttle, suspend, disable, isolate, migrate, require optimization, or require a plan upgrade for services that create resource, stability, security, deliverability, or performance issues.

8. Vulnerable, Abandoned, or Compromised Sites

You are responsible for maintaining secure applications, plugins, themes, credentials, APIs, forms, and third-party integrations.

We may suspend, patch, quarantine, remove, disable, restrict, or clean vulnerable, abandoned, compromised, infected, or abused sites, files, plugins, themes, accounts, forms, scripts, or integrations.

Emergency security work may be performed without prior approval if needed to protect SiteEngine, the customer, other customers, upstream providers, networks, payment systems, email reputation, or the public.

Malware cleanup, security remediation, forensic review, restoration, plugin replacement, theme repair, password rotation, blacklist removal, or similar work may be billable unless expressly included in your active plan.

9. Network and Infrastructure Abuse

You may not use SiteEngine services to interfere with network operations, routing, DNS, email reputation, IP reputation, server stability, control panels, monitoring systems, logging systems, storage systems, backup systems, or security tools.

You may not run open proxies, open relays, public VPN services, anonymization services, abusive crawlers, scraping systems, unauthorized scanners, crypto-mining operations, resource-intensive bots, or other unsupported network services unless SiteEngine expressly authorizes the use in writing.

10. Prohibited High-Risk Uses

You may not use SiteEngine services for high-risk systems where failure, interruption, breach, or data loss could result in death, personal injury, severe financial harm, emergency-service failure, critical infrastructure failure, or other catastrophic harm.

Unless expressly agreed in a signed written agreement, SiteEngine services are not designed for life-safety systems, medical-device operation, emergency dispatch, aviation, nuclear systems, critical infrastructure, regulated financial trading infrastructure, or similar high-risk environments.

11. Regulated or Sensitive Data

Unless expressly agreed in a signed written agreement, you may not use SiteEngine services to store or process regulated or highly sensitive data that requires specialized legal, technical, or contractual controls beyond SiteEngine’s standard services.

This may include protected health information regulated by HIPAA, full payment card data subject to PCI DSS storage obligations, government classified information, sensitive law-enforcement data, or other highly regulated data.

You are responsible for determining whether your use of SiteEngine services is appropriate for the data you collect, process, transmit, or store.

12. Adult, Gambling, Financial, Health, and Other Regulated Content

Websites or services involving adult content, gambling, financial services, healthcare, legal services, insurance, lending, supplements, alcohol, tobacco, cannabis, firearms, political advertising, employment screening, or other regulated industries may be subject to additional review, restrictions, or refusal of service.

You are responsible for all licensing, disclosures, age restrictions, professional obligations, advertising rules, platform rules, privacy requirements, and legal compliance applicable to regulated products, services, or content.

SiteEngine may refuse, suspend, or terminate regulated-industry services if we determine they create legal, reputational, payment-processing, platform, carrier, email, hosting, or operational risk.

13. Fraud, Deception, and Misrepresentation

You may not use SiteEngine services to impersonate another person or business, misrepresent affiliation, mislead users, hide material terms, create deceptive offers, manipulate reviews, falsify testimonials, publish fake credentials, spoof sender identity, or engage in fraudulent billing, advertising, or lead-generation practices.

You may not use SiteEngine services to collect payments, personal information, credentials, or sensitive information through deceptive forms, fake portals, misleading landing pages, or unauthorized brand use.

14. Forms, Uploads, and User Submissions

You are responsible for securing forms, upload fields, comment systems, review systems, account-registration systems, checkout systems, and other user-submission features on your website.

You must not knowingly collect information unlawfully or deceptively. You are responsible for maintaining appropriate notices, consents, access controls, spam controls, retention practices, and security measures for submitted data.

SiteEngine may disable forms, uploads, comments, or other submission mechanisms if they are abused, compromised, insecure, generating spam, creating resource issues, or creating legal or operational risk.

15. Resale, Agency, and Client Use

You may not resell, white-label, sublicense, redistribute, or provide SiteEngine services to third parties unless SiteEngine expressly authorizes you to do so in writing.

If SiteEngine permits resale, agency use, or client use, you remain responsible for your customers, users, contractors, client content, payments, support requests, legal compliance, and violations of SiteEngine terms or policies.

16. Monitoring and Investigation

SiteEngine may monitor, scan, log, review, or investigate use of services as needed to operate services, secure systems, troubleshoot issues, respond to abuse complaints, enforce policies, comply with law, preserve evidence, or protect SiteEngine, customers, vendors, networks, or third parties.

We may review files, logs, headers, DNS records, email activity, resource usage, traffic patterns, scripts, forms, databases, account activity, and other relevant information when investigating suspected violations or operational issues.

17. Enforcement

SiteEngine may take enforcement action with or without prior notice if we determine that activity violates this AUP, violates another SiteEngine policy, creates risk, affects service stability, harms reputation, triggers abuse complaints, violates law, violates third-party provider rules, or threatens customers or third parties.

Enforcement actions may include warning, suspension, throttling, filtering, blocking, disabling scripts, removing content, disabling email, disabling forms, restricting access, requiring remediation, requiring upgrade, refusing support, preserving evidence, terminating services, or reporting activity to appropriate parties.

We are not liable for actions taken in good-faith enforcement of this AUP.

18. Cooperation with Third Parties and Authorities

SiteEngine may cooperate with law enforcement, courts, regulators, registrars, registries, payment processors, carriers, platforms, security researchers, abuse desks, upstream providers, and affected third parties when investigating or responding to unlawful activity, abuse, security incidents, payment fraud, domain disputes, infringement claims, or threats.

We may preserve or disclose information where required or permitted by law, legal process, contract, policy, or good-faith security need.

19. Customer Responsibility for Remediation

You are responsible for correcting violations, removing abusive content, securing compromised systems, updating software, replacing vulnerable plugins or themes, stopping abusive activity, resolving complaints, paying related fees, and reimbursing SiteEngine for costs caused by violations or abuse.

If remediation requires SiteEngine labor, third-party services, emergency support, forensic review, malware cleanup, blacklist removal, restoration, migration, or infrastructure changes, the work may be billable unless expressly included in your active plan.

20. Changes to This Policy

SiteEngine may update this AUP from time to time. Updated versions will be posted on our website with a revised “Last updated” date.

Your continued use of SiteEngine services after an updated AUP is posted means you accept the updated AUP.

21. Contact

SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States

Phone: (850) 368-9833
Support: support@siteengine.io
Abuse/Security: abuse@siteengine.io
Legal: legal@siteengine.io

SiteEngine Terms of Services