Privacy Notice

Last updated: May 26, 2026

This Privacy Notice explains how SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information.

This Privacy Notice applies to SiteEngine websites, client portals, support channels, billing systems, hosting services, managed WordPress services, web design services, professional services, domain services, email services, SMS/text messaging, marketing communications, analytics, advertising, consent-management tools, and related services.

This Privacy Notice does not apply to third-party websites, platforms, applications, or services that have their own privacy notices or policies.

1. Who We Are

SiteEngine provides managed WordPress hosting, web design, website maintenance, digital marketing, domain assistance, email-related services, technical support, professional services, and related web services.

SiteEngine also operates or supports regional and related brands, including North Georgia Web and North Florida Web.

2. Personal Information We Collect

We may collect personal information directly from you, automatically through our websites and services, from authorized users, from clients, from vendors, from public sources, from third-party platforms, and from systems used to provide our services.

The categories of personal information we may collect include:

  • Contact information, such as name, business name, email address, phone number, mailing address, and account contact details.
  • Account information, such as username, client portal activity, account roles, support history, preferences, service history, and authentication-related information.
  • Billing information, such as invoices, payment status, transaction records, tax information, billing address, and partial payment details. Full payment card data is generally processed by payment processors and not stored directly by SiteEngine.
  • Domain registration information, such as registrant, administrative, technical, and billing contact information required for domain registration, transfer, renewal, privacy, and DNS services.
  • Technical information, such as IP address, device information, browser type, operating system, log data, diagnostic data, cookie identifiers, localStorage data, analytics data, DNS records, hosting logs, server logs, security logs, and error logs.
  • Website and service data, such as website files, databases, forms, form submissions, media, plugins, themes, configuration data, backups, staging-site data, and support materials you provide or host through our services.
  • Communications, such as emails, support tickets, chat messages, form submissions, call notes, SMS/text messages, project messages, and other communications with us.
  • Marketing and analytics information, such as pages visited, referral sources, campaign data, form interactions, ad interactions, conversion data, cookie data, and consent status.
  • Consent and privacy-preference information, such as consent choices, opt-in status, opt-out status, consent method, consent timestamp, policy version, banner version, receipt ID, Google Consent Mode state, hashed IP address, hashed user agent, page URL, and referrer URL.
  • Compliance and security information, such as abuse reports, fraud signals, identity or authority verification, blacklist status, account-access records, security incidents, and audit records.

3. Sources of Personal Information

We may collect personal information from:

  • You directly.
  • Your employees, contractors, vendors, agencies, or authorized users.
  • Client portal registrations, orders, support tickets, invoices, and account activity.
  • Website forms, quote forms, contact forms, support forms, and newsletter or marketing forms.
  • Hosting systems, WordPress systems, server logs, DNS systems, security tools, monitoring tools, and backup systems.
  • Domain registrars, registries, DNS providers, and domain-management platforms.
  • Payment processors, billing systems, and fraud-prevention tools.
  • Email, SMS, CRM, analytics, advertising, and marketing platforms.
  • Consent-management systems and cookie-preference tools.
  • Public sources, business directories, search engines, social platforms, and third-party business information providers.
  • Third-party systems you authorize us to access or configure.

4. How We Use Personal Information

We may use personal information to:

  • Provide, operate, maintain, secure, and improve our services.
  • Create, manage, authenticate, and support accounts.
  • Process orders, invoices, payments, renewals, cancellations, refunds, and collections.
  • Register, renew, transfer, manage, troubleshoot, and support domain names and DNS records.
  • Provide hosting, website maintenance, managed WordPress services, backups, monitoring, migrations, and technical support.
  • Design, develop, launch, migrate, troubleshoot, optimize, and maintain websites.
  • Provide professional services, consulting, reporting, analytics setup, tracking setup, marketing support, and related work.
  • Respond to support tickets, contact requests, quote requests, sales inquiries, and service questions.
  • Send service notices, billing notices, domain notices, support updates, security notices, legal notices, appointment reminders, and other transactional communications.
  • Send marketing communications where permitted.
  • Configure analytics, advertising, conversion tracking, and related tools where permitted.
  • Record, manage, and honor privacy preferences, cookie preferences, consent choices, SMS opt-outs, email unsubscribes, and advertising preferences.
  • Maintain consent records and audit trails.
  • Detect, prevent, investigate, and respond to fraud, abuse, malware, phishing, spam, unauthorized access, security incidents, and policy violations.
  • Comply with legal, tax, accounting, registrar, registry, ICANN, payment, platform, contractual, and regulatory obligations.
  • Establish, exercise, or defend legal claims.

5. Consent Management and Cookie Preferences

SiteEngine may use a consent-management system on SiteEngine websites and on client websites where SiteEngine is engaged to provide consent-management implementation or support.

Our consent-management system may display a consent banner, allow visitors to accept all cookies, reject non-essential cookies, or manage preferences, and store consent choices in first-party cookies and browser localStorage.

The system may record consent state for categories such as advertising, analytics, personalization, functionality, and security. Some categories, such as functionality and security, may be treated as necessary for website operation.

Consent choices may be stored for a defined period and may be requested again when banner content, policy version, or consent configuration materially changes.

Where deployed, consent choices may be stamped onto form submissions, stored with a consent receipt ID, and used to help determine whether certain advertising, analytics, or Customer Match-related processing should occur.

6. Consent Receipts and Audit Records

Where SiteEngine’s consent-management system is deployed, each consent interaction may create an audit record or consent receipt.

Consent receipt records may include a receipt ID, consent method, consent state, Google Consent Mode state, banner version, policy version, timestamp, page URL, referrer URL, hashed IP address, hashed user agent, and related technical metadata.

These records are used to maintain audit-defensible evidence of consent choices, support privacy requests, troubleshoot consent behavior, support advertising compliance, and verify whether downstream processing should occur.

Consent receipt records may be searchable in the WordPress administrative area and exportable for compliance, audit, or operational purposes by authorized administrators.

7. Google Consent Mode, Advertising, and Customer Match

Where applicable, SiteEngine may configure Google Consent Mode or similar consent-aware advertising and analytics tools.

Consent signals may include ad storage, analytics storage, ad user data, ad personalization, personalization storage, functionality storage, and security storage.

Where a visitor denies or limits consent, advertising or analytics tools may be restricted, denied, or configured to avoid certain processing to the extent supported by the applicable tools.

Where SiteEngine supports Google Ads Customer Match, enhanced conversions, conversion tracking, or similar advertising features, consent status may be used to determine whether submitted data is eligible for hashing, upload, matching, reporting, or other advertising-related processing.

SiteEngine may use consent-gating logic so that email addresses, phone numbers, or other identifiers are used for advertising audience or conversion purposes only when the applicable consent gate is satisfied.

8. Cookies, LocalStorage, and Similar Technologies

We may use cookies, localStorage, pixels, scripts, tags, SDKs, server logs, analytics tools, advertising tools, security tools, session tools, and similar technologies.

These technologies may be used for website operation, security, fraud prevention, consent management, user preferences, analytics, advertising, conversion tracking, form functionality, account login, troubleshooting, and service improvement.

For more information, see our Cookie Notice.

9. Analytics and Advertising

We may use analytics and advertising tools to understand website traffic, measure marketing performance, attribute conversions, improve services, and advertise SiteEngine services.

These tools may collect or receive information such as page views, device information, browser information, IP address, referral source, campaign data, click data, form interactions, conversion events, and cookie or similar identifiers.

Where required, we use consent tools, cookie settings, platform settings, or other controls to manage analytics and advertising behavior.

We do not guarantee that third-party analytics or advertising platforms will interpret, process, or report all information in the same way.

10. Forms and Lead Submissions

When you submit a form on a SiteEngine website, client website managed by SiteEngine, or integrated form system, we may collect the information submitted through the form along with related technical and consent information.

Form submissions may include contact information, business information, project details, website URLs, support information, service needs, uploaded files, message content, IP address, timestamp, page URL, referrer URL, and consent state.

Where SiteEngine’s consent system is deployed with Fluent Forms or similar form systems, hidden consent fields may be populated at submission and server-side logic may override client-supplied consent values with a more authoritative consent source where technically supported.

11. How We Disclose Personal Information

We may disclose personal information to:

  • Service providers and vendors that help us provide services.
  • Hosting providers, cloud providers, data centers, CDN providers, DNS providers, security vendors, monitoring vendors, and backup providers.
  • Payment processors, billing platforms, accounting providers, fraud-prevention services, and collection providers.
  • Domain registrars, registries, DNS providers, ICANN-related providers, privacy or proxy providers, and domain-dispute providers.
  • Email providers, SMS providers, messaging platforms, carriers, aggregators, CRM tools, form tools, support tools, and client portal providers.
  • Analytics providers, advertising platforms, tag managers, conversion-tracking tools, and marketing platforms.
  • Professional advisors, such as lawyers, accountants, insurers, auditors, and consultants.
  • Government agencies, law enforcement, courts, regulators, registrars, registries, payment processors, platforms, or other parties when required or permitted by law, legal process, contract, policy, or security need.
  • Customers, account owners, authorized contacts, or client representatives where needed to provide services.
  • Third parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
  • Other parties with your consent or at your direction.

12. Service Providers and Subprocessors

SiteEngine may use service providers and subprocessors to provide hosting, backups, DNS, CDN, email delivery, SMS delivery, payment processing, billing, client portal, support, analytics, advertising, security, monitoring, domain services, consent management, development, and professional services.

These providers may process personal information as needed to provide their services to SiteEngine or to SiteEngine customers.

SiteEngine requires service providers to protect personal information under terms appropriate to the services they provide, where required by applicable law or contract.

13. Customer Website Data

When SiteEngine hosts, maintains, develops, migrates, or supports a customer website, we may process personal information contained in that customer’s website, forms, database, CRM integrations, analytics tools, email systems, support records, or related systems.

For customer website data, the customer is generally responsible for determining the purposes and means of processing, including what information is collected, what notices are provided, what consent is required, how long information is retained, and how privacy requests are handled.

SiteEngine generally processes customer website data to provide contracted services, follow customer instructions, secure systems, troubleshoot issues, prevent abuse, comply with law, and perform applicable agreements.

14. Client Responsibilities

If you are a SiteEngine customer, you are responsible for your own privacy obligations as a business, website owner, advertiser, merchant, employer, professional service provider, healthcare provider, financial provider, contractor, or other entity.

You are responsible for your website’s privacy notices, cookie notices, consent mechanisms, accessibility statements, form disclosures, advertising disclosures, email/SMS consent language, data-retention practices, data-subject request handling, and compliance with laws applicable to your business.

Unless expressly agreed in writing, SiteEngine does not provide legal advice, privacy-law advice, cookie-consent legal advice, accessibility legal advice, HIPAA advice, PCI compliance advice, financial compliance advice, tax advice, or regulated-industry compliance advice.

15. SMS/Text Messaging Privacy

If you provide a mobile number to SiteEngine, we may use that number to send service-related, transactional, account-related, support-related, billing-related, security-related, appointment-related, or marketing text messages where permitted.

SMS-related information may include your name, business name, mobile number, consent status, opt-in source, opt-in timestamp, opt-out status, message history, delivery status, carrier information, support history, and account information.

SiteEngine does not sell SMS consent, text-message opt-in data, or mobile telephone numbers collected for SMS messaging.

SiteEngine does not share SMS opt-in consent or SMS opt-in data with third parties for their independent marketing purposes.

For more information, see our SMS/Text Messaging Policy.

16. Email Communications

We may use email addresses to send service notices, support replies, billing notices, domain notices, renewal notices, legal notices, security notices, transactional messages, and marketing communications where permitted.

You may opt out of marketing emails by using the unsubscribe link in the message or contacting SiteEngine.

We may continue sending transactional, service, billing, security, legal, and account-related messages even if you opt out of marketing communications.

17. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, server, hosting environment, email system, DNS provider, cloud provider, database, backup system, form tool, plugin, theme, API, or online service can be guaranteed secure.

You are responsible for maintaining secure credentials, limiting access to authorized users, using strong passwords, enabling multi-factor authentication where available, and promptly notifying SiteEngine of suspected unauthorized access or compromise.

18. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including service delivery, account management, billing, tax, legal, security, backup, fraud prevention, dispute resolution, compliance, analytics, marketing, and legitimate business purposes.

Retention periods vary by data type, service, legal obligation, customer relationship, backup schedule, security need, and business purpose.

Consent receipts and audit records may be retained for the period configured for the applicable site or service. SiteEngine’s consent system may use a default retention period for consent receipts, and site-specific configurations may change that period.

We may retain certain records after account closure where necessary for billing, tax, legal, security, fraud prevention, dispute resolution, compliance, backup integrity, or legitimate business purposes.

19. International Access and Processing

SiteEngine is based in the United States.

If you access our websites or services from outside the United States, your information may be processed in the United States or other countries where SiteEngine or its service providers operate.

Data protection laws in those locations may differ from the laws in your jurisdiction.

20. Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, opt-out of certain processing, withdrawal of consent, or appeal of a privacy decision.

To submit a privacy request, contact privacy@siteengine.io.

We may need to verify your identity, account relationship, and authority before responding to a privacy request.

If your request relates to a SiteEngine customer website, we may direct the request to the applicable customer or process the request according to that customer’s instructions where SiteEngine acts as a service provider or processor.

21. Cookie and Consent Choices

Where a cookie banner or consent-management tool is available, you may use it to manage certain cookie, analytics, advertising, and personalization preferences.

You may also manage cookies through your browser settings. Blocking or deleting cookies may affect website functionality, consent records, login, forms, checkout, client portal access, analytics, advertising, security tools, or preference settings.

If you clear cookies or use a different browser or device, you may need to set your preferences again.

22. Advertising Choices

You may be able to limit certain advertising-related processing through our consent banner, browser settings, platform settings, industry opt-out tools, or device settings.

Opting out of certain advertising or analytics processing does not mean you will stop seeing ads. It may mean the ads are less personalized or that certain measurement features are limited.

23. Do Not Track and Global Privacy Control

Some browsers transmit Do Not Track or Global Privacy Control signals.

Where required by applicable law and technically feasible, we will honor legally recognized opt-out preference signals for applicable processing.

Because technical standards and legal requirements vary, SiteEngine may process different browser signals differently depending on the applicable site, configuration, jurisdiction, and available tools.

24. Children

SiteEngine services are intended for businesses and adults.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to SiteEngine, contact privacy@siteengine.io.

25. Social Media and Public Platforms

If you interact with SiteEngine through social media or other public platforms, the platform may collect and process your information under its own terms and privacy policy.

Information you post publicly may be visible to others.

SiteEngine may use public comments, messages, reviews, or interactions to respond to inquiries, provide support, improve services, or market SiteEngine services where permitted.

26. Links to Other Websites

Our websites and services may link to third-party websites, platforms, services, plugins, embedded content, payment processors, social media platforms, analytics tools, advertising platforms, or other external resources.

SiteEngine is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy notices and terms of those third parties before using them.

27. Changes to This Privacy Notice

SiteEngine may update this Privacy Notice from time to time.

Updated versions will be posted on our website with a revised “Last updated” date.

Your continued use of SiteEngine websites or services after an updated Privacy Notice is posted means you accept the updated notice to the extent permitted by law.

28. Contact

SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States

Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Privacy: privacy@siteengine.io
Abuse/Security: abuse@siteengine.io
Legal: legal@siteengine.io
DMCA: dmca@siteengine.io

Facebook: https://www.facebook.com/siteengines/
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Instagram: https://www.instagram.com/siteengines/