Migration Policy
Last updated: May 26, 2026
This Migration Policy applies when SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”), assists with migrating, copying, transferring, restoring, importing, exporting, or moving websites, WordPress installations, hosting accounts, databases, files, DNS records, redirects, SSL configuration, email records, analytics tags, or related website assets.
This Migration Policy supplements the SiteEngine Terms of Service, User Agreement, Website Transfer Agreement, Managed WordPress Hosting and SiteCare Terms, Professional Services Agreement, Domain Registration and Domain Management Agreement, Email and Messaging Terms, Privacy Notice, and any applicable quote, invoice, proposal, statement of work, or signed agreement.
If there is a conflict between this Migration Policy and a signed written agreement between you and SiteEngine, the signed written agreement controls for that specific migration.
1. Purpose
A migration is a technical process intended to move, copy, restore, import, or reconfigure website-related assets from one environment, platform, provider, account, server, domain, or configuration to another.
Migrations are performed on a commercially reasonable, best-effort basis unless a signed written agreement provides a specific service-level commitment.
A migration is not a guarantee that every file, database table, plugin, theme, form, redirect, DNS record, email function, checkout function, automation, analytics setting, advertising tag, or third-party integration will work exactly as it did before migration.
2. Migration Scope
The migration scope is limited to the items expressly included in the applicable quote, proposal, plan, support ticket, statement of work, invoice, or written agreement.
A migration may include some combination of website files, WordPress databases, media libraries, theme files, plugin files, configuration files, DNS records, SSL assistance, redirect assistance, staging setup, database search-and-replace, cache clearing, or launch assistance if expressly included.
Anything not expressly included is excluded.
3. Excluded Services
Unless expressly included in the approved scope, migration work does not include:
- Website redesign.
- Website redevelopment.
- Custom code repair.
- Plugin or theme replacement.
- Malware cleanup.
- Security hardening.
- SEO audits or SEO recovery.
- Comprehensive redirect mapping.
- Copywriting or content editing.
- Email mailbox migration.
- Plugin, theme, font, or SaaS licensing.
- Page-builder reconstruction.
- Ecommerce testing unless expressly included.
- Accessibility remediation.
- Legal compliance work.
- Analytics migration or historical analytics preservation.
- Advertising account setup.
- Call-tracking transfer.
- CRM cleanup or CRM deduplication.
- Third-party account recovery.
- Repair of issues caused by a prior host, developer, agency, vendor, or platform.
4. Client Responsibilities
You are responsible for providing accurate and timely access credentials, account access, administrative access, hosting access, WordPress access, SFTP/SSH access, database access, registrar access, DNS access, Cloudflare access, email-provider access, analytics access, and any other information needed for the migration.
You are responsible for confirming that you have authority to migrate the website, files, data, domains, DNS records, content, software, licenses, accounts, and related assets.
You are responsible for preserving independent backups before the migration begins.
You are responsible for reviewing the migrated website promptly and reporting specific issues within the applicable review period.
5. Pre-Migration Review
SiteEngine may perform a pre-migration review to assess source access, destination access, website size, database size, software versions, plugin condition, theme condition, malware risk, DNS complexity, email risk, SSL status, redirect requirements, ecommerce activity, and third-party integrations.
A pre-migration review may not identify every issue. Hidden defects, legacy code, prior misconfiguration, malware, data corruption, missing files, abandoned plugins, or third-party limitations may be discovered only during or after migration.
If the migration is materially more complex than expected, SiteEngine may require revised pricing, revised scope, additional time, or a change order.
6. Source Environment Limitations
Migrations depend on the condition, configuration, accessibility, and cooperation of the source environment.
SiteEngine is not responsible for delays, failed migrations, missing data, corrupted data, incomplete files, malware, outdated software, disabled accounts, unavailable backups, locked accounts, billing holds, throttling, firewall restrictions, rate limits, plugin defects, server misconfiguration, proprietary platform limitations, or refusal by a prior host, developer, agency, registrar, vendor, or platform.
If the source environment is unstable, infected, misconfigured, inaccessible, or incomplete, additional work may be required and may be billable.
7. Destination Environment
SiteEngine may migrate a website to a SiteEngine-managed hosting environment or another approved destination environment.
If the destination environment is not controlled by SiteEngine, SiteEngine is not responsible for its performance, security, compatibility, uptime, support, configuration limits, software versions, email behavior, control panel behavior, backup behavior, or vendor restrictions.
Additional configuration, optimization, troubleshooting, or compatibility work for a third-party destination may be billable.
8. WordPress Migrations
WordPress migrations may include moving WordPress files, databases, media, themes, plugins, uploads, configuration files, and related settings if included in scope.
WordPress migrations may be affected by plugin conflicts, theme conflicts, PHP version differences, MySQL or MariaDB version differences, server modules, file permissions, cache systems, serialized data, hard-coded URLs, custom code, page builders, cron jobs, object caching, rewrite rules, and third-party integrations.
SiteEngine may disable caching plugins, security plugins, backup plugins, maintenance-mode plugins, or other tools during migration if necessary.
Repairing WordPress issues not caused by SiteEngine’s migration work may be billable.
9. Proprietary or Closed Platforms
Some platforms do not provide full export access to templates, design layouts, databases, media libraries, customer records, forms, ecommerce data, URL structures, or source files.
Migrations from proprietary or closed platforms may require manual reconstruction, copy/paste content transfer, redesign, redevelopment, third-party export tools, or partial migration.
SiteEngine does not guarantee complete migration from proprietary platforms, closed systems, damaged installations, inaccessible accounts, or systems with limited export capability.
10. DNS and Nameserver Changes
Migrations may require DNS, nameserver, A record, CNAME, MX, TXT, SPF, DKIM, DMARC, verification, SSL, CDN, or other record changes.
DNS and nameserver changes can affect websites, email, verification records, security tools, analytics, advertising, payment processors, CRMs, SaaS platforms, and other third-party services.
DNS propagation may take time and is outside SiteEngine’s control.
You are responsible for identifying all business-critical DNS records before DNS or nameserver changes are made.
SiteEngine is not responsible for downtime, email disruption, failed verification, lost traffic, lost rankings, failed checkout, advertising disruption, or third-party service interruption caused by incorrect, incomplete, unauthorized, conflicting, externally managed, or delayed DNS changes unless caused solely by SiteEngine’s gross negligence or willful misconduct.
11. Email During Migration
Website migration does not include email mailbox migration unless expressly included in the approved scope.
DNS changes during migration may affect email routing, SMTP services, form notifications, DKIM, SPF, DMARC, Microsoft 365, Google Workspace, cPanel email, transactional mail, and third-party mail services.
You are responsible for identifying all email providers and business-critical mail records before DNS changes are made.
SiteEngine does not guarantee uninterrupted email access, preservation of historical email, inbox placement, or successful delivery to all recipients.
12. SSL and HTTPS
Migrations may require SSL issuance, installation, validation, reissuance, DNS validation, HTTP validation, mixed-content cleanup, HTTPS redirects, CDN settings, or certificate troubleshooting.
SSL issuance and validation may depend on DNS propagation, certificate authority behavior, hosting configuration, CDN configuration, registrar access, and domain control.
SiteEngine does not guarantee immediate SSL issuance or uninterrupted HTTPS availability during migration.
Mixed-content cleanup, third-party script repair, redirect repair, or certificate troubleshooting may be billable unless expressly included.
13. Redirects and URL Changes
Basic redirects may be included only if expressly stated in the approved scope.
Comprehensive redirect mapping, URL structure planning, SEO migration planning, technical SEO audits, content consolidation, backlink analysis, structured data review, search-console configuration, analytics preservation, and ranking recovery are not included unless expressly stated in the approved scope.
SiteEngine does not guarantee preservation of search rankings, traffic, indexing, snippets, local rankings, backlinks, analytics continuity, or search-engine treatment after migration.
14. Dynamic Content and Data Freeze
Dynamic websites may continue receiving orders, form submissions, comments, user registrations, membership updates, content edits, bookings, payments, or database changes during migration.
Unless a written agreement states otherwise, SiteEngine is not responsible for data created, changed, or deleted after the migration copy is taken.
For ecommerce, membership, booking, LMS, or other dynamic websites, a content freeze, order freeze, maintenance window, delta migration, or final sync may be required and may be billable.
15. Ecommerce, Membership, and Transactional Sites
Ecommerce, membership, booking, LMS, subscription, donation, and transactional websites require additional care during migration.
Unless expressly included, SiteEngine does not test every checkout path, payment method, tax rule, shipping rule, coupon, subscription renewal, membership access rule, booking workflow, customer account, transactional email, webhook, CRM sync, or third-party integration.
You are responsible for testing critical transactional workflows before and after migration.
16. Forms, Notifications, and Integrations
Forms, transactional notifications, CRM integrations, email marketing integrations, analytics tools, ad pixels, tracking scripts, booking tools, membership tools, automations, webhooks, APIs, and third-party services may require additional review after migration.
Unless expressly included, SiteEngine does not test or guarantee every workflow, notification, API call, webhook, automation, or third-party service.
You are responsible for testing important forms, lead routing, CRM delivery, checkout emails, appointment reminders, and other business-critical workflows after migration.
17. Analytics, Advertising, and Tracking
Analytics tools, advertising pixels, tag managers, conversion tracking, call tracking, Customer Match workflows, consent-management tools, and similar systems may require additional configuration after migration.
Unless expressly included, migration does not include analytics migration, historical analytics preservation, ad account configuration, conversion audit, tag audit, or tracking verification.
SiteEngine does not guarantee uninterrupted analytics, conversion tracking, attribution, ad performance, or reporting continuity during or after migration.
18. Consent Management and Privacy Tools
If a website uses cookie banners, consent-management tools, privacy controls, Google Consent Mode, form consent fields, or advertising consent workflows, migration may require additional configuration or testing.
Consent tools may be affected by caching, theme changes, plugin changes, form changes, DNS changes, GTM settings, script loading, and third-party platform behavior.
Unless expressly included, privacy compliance review, cookie audit, consent-banner legal review, consent-mode audit, and data-processing legal review are not included in migration work.
19. Staging and Temporary URLs
SiteEngine may use staging sites, temporary URLs, hosts-file previews, development domains, migration copies, or private test environments during migration.
Staging environments may not behave exactly like production environments. They may differ in SSL behavior, DNS behavior, cache behavior, email behavior, licensing status, performance, analytics, indexing, and third-party integrations.
You are responsible for reviewing migration previews and approving launch where applicable.
20. Backups and Restore Points
SiteEngine may create backups or restore points before or during migration, but backups are provided on a best-effort basis unless a signed written agreement states otherwise.
Backups may fail, be incomplete, become corrupted, exclude certain files or systems, or be unavailable because of source-host restrictions, storage limits, malware, permission errors, size limits, third-party failure, or technical issues.
You are responsible for maintaining your own independent backup before migration begins.
21. Downtime and Maintenance Windows
SiteEngine will use commercially reasonable efforts to reduce unnecessary downtime during migration, but downtime or service interruption may occur.
Downtime may be caused by DNS propagation, SSL issuance, server configuration, plugin conflicts, source-host limitations, destination-host limitations, registrar behavior, email-provider behavior, cache behavior, third-party outages, or required maintenance windows.
SiteEngine is not responsible for lost revenue, lost leads, lost rankings, lost traffic, advertising disruption, customer claims, or other damages caused by downtime or interruption during migration except to the limited extent stated in a signed written agreement.
22. Review Period
You must review the migrated website promptly after SiteEngine provides notice that the migration is ready for review or complete.
You should test important pages, forms, checkout flows, payment processing, email notifications, redirects, user logins, search functionality, booking tools, membership features, CRM delivery, analytics, and other business-critical workflows.
Unless a written agreement states otherwise, you must report specific migration-related issues within 5 business days after notice of migration completion.
Issues reported after the review period may be treated as new support or billable work unless caused by SiteEngine’s migration error and reported within the applicable review period.
23. Migration Completion
A migration is considered complete when SiteEngine has performed the included migration tasks and either notifies you that the migration is complete, launches the migrated site, points DNS to the destination, or makes the migrated site available for review.
Migration completion does not mean that every excluded service, third-party integration, SEO item, email mailbox, form workflow, ecommerce workflow, analytics tool, client-side issue, or pre-existing defect has been reviewed or fixed.
24. Post-Migration Support
Post-migration support is limited to the support expressly included in your active plan, proposal, statement of work, or written agreement.
Requests after migration involving new features, redesign, performance optimization, SEO recovery, content changes, third-party platform issues, client-side edits, plugin defects, theme defects, malware, analytics, advertising, email migration, or accessibility remediation may be billable.
25. Abandoned or Delayed Migrations
If you fail to provide required access, approvals, information, payment, DNS control, registrar access, or review for 30 days or more, SiteEngine may pause or close the migration and invoice for completed work.
Restarting a paused or abandoned migration may require a restart fee, revised timeline, revised scope, or new proposal.
SiteEngine is not responsible for changes, data loss, expired access, expired licenses, source-host deletion, domain expiration, or third-party changes that occur during a client-caused delay.
26. Cancellation
If you cancel migration work after SiteEngine begins, you are responsible for completed work, committed time, third-party costs, pass-through costs, non-cancellable expenses, and any applicable cancellation fees.
Deposits, completed labor, third-party costs, and custom work are generally non-refundable unless a written agreement states otherwise.
SiteEngine may withhold delivery, launch, deployment, transfer files, or handoff until outstanding amounts are paid.
27. No Guarantee of Outcome
SiteEngine does not guarantee that a migration will preserve rankings, traffic, analytics history, advertising performance, form delivery, email delivery, ecommerce performance, page speed, accessibility compliance, legal compliance, or all prior functionality.
SiteEngine does not guarantee successful migration from every platform, host, page builder, proprietary system, damaged source environment, compromised site, or inaccessible account.
If a migration cannot be completed because of source limitations, third-party restrictions, corruption, malware, missing files, missing credentials, client delay, legal dispute, or technical incompatibility, you remain responsible for work performed and third-party costs incurred.
28. Changes to This Policy
SiteEngine may update this Migration Policy from time to time. Updated versions will be posted on our website with a revised “Last updated” date.
Your continued use of SiteEngine migration services after updated terms are posted means you accept the updated policy.
29. Contact
SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States
Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Abuse/Security: abuse@siteengine.io
Legal: legal@siteengine.io
