Managed WordPress Hosting and SiteCare Terms
Last updated: May 26, 2026
These Managed WordPress Hosting and SiteCare Terms apply to managed WordPress hosting, website care, website maintenance, update management, monitoring, backup assistance, security assistance, performance assistance, technical support, and related services provided by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).
These terms supplement the SiteEngine Terms of Use & Service, User Agreement, Acceptable Use Policy, Anti-SPAM Policy, Email and Messaging Terms, Privacy Notice, and any applicable proposal, invoice, service description, or statement of work.
If there is a conflict between these terms and a signed written agreement between you and SiteEngine, the signed written agreement controls for that specific service or engagement.
1. Service Scope
Managed WordPress Hosting and SiteCare services may include some combination of hosting, WordPress core updates, plugin updates, theme updates, uptime monitoring, security monitoring, malware scanning, backups, performance tuning, caching configuration, DNS assistance, SSL assistance, reporting, limited support, and minor website maintenance, depending on the plan purchased.
Only items expressly listed in your active plan, proposal, invoice, service description, statement of work, or written agreement are included.
Descriptions of SiteCare, managed hosting, maintenance, or support services on the SiteEngine website are general summaries. Your actual included services are determined by the specific plan or agreement applicable to your account.
2. Hosting Environment
SiteEngine may provide managed WordPress hosting through infrastructure, software, cloud providers, control panels, DNS providers, CDN providers, backup providers, monitoring tools, security tools, and related systems selected by SiteEngine.
SiteEngine may modify, update, replace, migrate, reconfigure, or discontinue hosting infrastructure, software versions, control panels, server configurations, caching systems, backup systems, DNS tools, monitoring tools, security tools, or upstream vendors when SiteEngine determines that doing so is appropriate for security, performance, stability, cost, supportability, vendor availability, or operational reasons.
Unless a signed written agreement states otherwise, SiteEngine does not guarantee that any particular server, data center, IP address, control panel, software version, caching system, DNS provider, CDN provider, backup provider, or vendor will remain available indefinitely.
3. WordPress Updates
SiteEngine may apply WordPress core, plugin, and theme updates on a scheduled, automated, manual, emergency, or best-effort basis, depending on your plan and SiteEngine’s operational judgment.
Updates may affect website appearance, functionality, performance, compatibility, accessibility, integrations, tracking scripts, forms, ecommerce, checkout, membership features, booking systems, page builders, custom code, or third-party services.
SiteEngine may defer, skip, roll back, patch, replace, disable, or manually review updates if we believe doing so is appropriate for security, compatibility, stability, supportability, or operational reasons.
SiteEngine is not responsible for defects, incompatibilities, abandoned software, licensing changes, unsupported plugins, unsupported themes, breaking changes, removed features, API changes, or vendor issues caused by WordPress, plugin authors, theme authors, page builders, third-party APIs, hosting dependencies, or other third parties.
4. Plugins, Themes, Page Builders, and Licenses
Unless a written agreement states otherwise, you are responsible for maintaining valid licenses for premium plugins, themes, fonts, stock assets, SaaS tools, APIs, page builders, form tools, ecommerce tools, security tools, analytics tools, and integrations used by your website.
SiteEngine may use agency, developer, internal, or bundled licenses at its discretion. Use of a SiteEngine license does not transfer ownership of that license to you and does not create an independent right to use that license outside SiteEngine-managed services.
If a license expires, changes price, changes terms, is discontinued, becomes unavailable, is revoked, is no longer supported, or is no longer suitable for your website, you are responsible for renewal costs, replacement costs, migration costs, reconfiguration costs, development costs, or other related costs unless a written agreement says otherwise.
SiteEngine may recommend replacing plugins, themes, page builders, or integrations that are abandoned, insecure, poorly supported, incompatible, bloated, unstable, or unsuitable for your website. Replacement, migration, redesign, redevelopment, or reconfiguration work may be billable unless expressly included in your plan.
5. Included Maintenance
Included maintenance, if any, is limited to the specific maintenance items listed in your active plan, proposal, invoice, service description, or written agreement.
Routine maintenance may include limited content updates, minor text edits, basic image swaps, plugin update review, simple form changes, minor styling adjustments, or similar low-complexity tasks if included in your plan.
Unused maintenance time, support time, or task allowances do not roll over unless a written agreement expressly states otherwise.
SiteEngine may determine whether a requested task is included, out of scope, billable, technically unsafe, impractical, or better handled as a separate project.
6. Excluded Work
Unless expressly included in your plan or approved as billable work, Managed WordPress Hosting and SiteCare services do not include:
- Custom development.
- Redesigns or rebuilds.
- New page layouts, new landing pages, or new templates.
- Page-builder reconstruction.
- WooCommerce configuration, troubleshooting, or product entry.
- Membership, LMS, booking, directory, subscription, multilingual, or advanced plugin configuration.
- Debugging custom code not written by SiteEngine.
- Repairing third-party plugin or theme defects.
- Repairing issues caused by client-side changes or third-party vendors.
- Malware cleanup unless expressly included in the active plan.
- SEO strategy, content writing, PPC management, social media, or marketing work.
- Legal compliance work.
- Accessibility audits, WCAG testing, accessibility monitoring, or accessibility remediation.
- Email migration or mailbox administration.
- Domain recovery.
- Large-scale content entry or data-entry projects.
- Large media cleanup.
- Database reconstruction.
- Business-process consulting.
- Third-party SaaS support not expressly included in the plan.
7. Support Requests
Support requests must be submitted through SiteEngine’s designated support channels. SiteEngine may require that support requests come from an authorized account contact.
Support scope depends on your active plan. SiteEngine may decline, defer, quote separately, or require approval for requests that are outside scope, technically unsafe, unsupported, unclear, excessive, unlawful, abusive, or likely to create risk.
SiteEngine may require additional information, screenshots, access credentials, test data, administrative access, DNS access, plugin licenses, theme licenses, or third-party account access before performing support work.
Delays in providing required information, access, approvals, or payment may delay support.
8. Emergency Support
SiteEngine may prioritize support issues that materially affect website availability, security, checkout, lead capture, DNS resolution, email routing, payment processing, or other critical business functions.
Emergency support is not guaranteed unless expressly included in a signed service-level agreement.
Emergency work may be billable unless included in your active plan.
Issues caused by client changes, third-party vendors, expired licenses, plugin defects, theme defects, custom code, unsupported software, malware, compromised credentials, DNS changes, registrar issues, email-provider failures, payment-provider failures, or upstream outages may require billable remediation.
9. Backups
SiteEngine may maintain backups for operational, disaster-recovery, maintenance, migration, support, or security purposes. Unless a signed written agreement states otherwise, backups are provided on a commercially reasonable, best-effort basis and are not guaranteed.
Backup frequency, scope, retention, storage location, restore availability, restore speed, and exclusions may vary by plan and infrastructure.
Backups may exclude cache directories, temporary files, logs, oversized files, remote media, external systems, email, third-party SaaS data, analytics data, ad account data, payment processor data, or data outside the hosting account.
Backups may fail, become corrupted, be incomplete, be overwritten, be unavailable, or be unusable because of technical failure, storage failure, malware, resource limits, third-party failure, nonpayment, cancellation, suspension, configuration error, or other event.
Restores may overwrite current files, databases, orders, form submissions, comments, ecommerce data, user accounts, content, media, or configuration changes. You are responsible for confirming restore scope before approving a restore.
You are responsible for maintaining independent backups of business-critical data.
10. Security Monitoring and Malware
Security monitoring, malware scanning, firewall tools, login protection, patching, and cleanup assistance are risk-reduction measures, not guarantees.
SiteEngine does not guarantee that a website, server, plugin, theme, form, account, mailbox, DNS zone, API, or third-party integration will be free from compromise, malware, spam, phishing, vulnerabilities, unauthorized access, data loss, or security incidents.
If malware, spam, phishing, vulnerabilities, abuse, credential compromise, or suspicious activity are detected, SiteEngine may suspend or restrict the site, disable files, remove code, update software, change passwords, block access, quarantine content, disable plugins, disable themes, disable forms, change DNS records, or take other protective action.
Malware cleanup, blacklist removal, forensic review, security hardening, restoration, plugin replacement, theme repair, password rotation, or remediation may be included only if expressly stated in your plan. Otherwise, the work is billable.
If a compromise results from client conduct, weak credentials, unsupported software, nulled software, abandoned plugins, third-party code, insecure integrations, revoked licenses, or changes made by you or your vendors, SiteEngine may bill for remediation even if the site is otherwise on a maintenance or hosting plan.
11. Uptime and Availability
SiteEngine uses commercially reasonable efforts to maintain service availability. However, unless a signed service-level agreement states otherwise, SiteEngine does not guarantee uptime, uninterrupted service, zero downtime, uninterrupted DNS, uninterrupted email, uninterrupted backups, uninterrupted monitoring, or uninterrupted access to third-party services.
Service interruptions may result from maintenance, updates, migrations, DNS propagation, hardware failure, software failure, vendor outages, cloud-provider outages, network issues, security incidents, abuse mitigation, denial-of-service attacks, registrar issues, payment issues, client changes, third-party platform failures, or events outside SiteEngine’s control.
SiteEngine is not responsible for losses, lost revenue, lost leads, lost rankings, lost traffic, advertising disruption, customer claims, or other damages caused by downtime or service interruption except to the limited extent provided in a signed written agreement.
12. Performance, Caching, and Optimization
Website performance depends on hosting resources, theme quality, plugin quality, page-builder output, database structure, media size, third-party scripts, ads, analytics, fonts, DNS, CDN behavior, caching behavior, visitor location, browser behavior, traffic volume, bot traffic, and external services.
SiteEngine may configure caching, CDN settings, image optimization, database optimization, script handling, and related performance settings, but does not guarantee a specific loading time, PageSpeed score, Core Web Vitals result, SEO outcome, conversion rate, or user experience metric.
Some features may be excluded from caching or optimization to preserve functionality. Ecommerce carts, checkout pages, logged-in areas, forms, membership areas, booking systems, dynamic content, tracking scripts, and personalized content may require special handling.
Performance work beyond routine configuration may be billable unless expressly included in your plan.
13. Resource Use and Plan Limits
Hosting and managed services are subject to reasonable resource limits based on the active plan, infrastructure, and SiteEngine’s operational standards.
Resource use may include CPU, memory, disk I/O, database load, inode count, storage, bandwidth, backup storage, mail queue activity, cron frequency, bot traffic, PHP workers, concurrent requests, log volume, and other operational metrics.
If a website or account creates excessive resource usage, instability, security risk, abuse complaints, deliverability issues, excessive bot traffic, excessive database load, excessive cron activity, or other operational impact, SiteEngine may suspend, throttle, migrate, restrict, isolate, disable, or require corrective action or a plan upgrade.
If a site outgrows its current plan, SiteEngine may recommend or require a plan upgrade, infrastructure change, performance engagement, caching adjustment, code review, plugin replacement, database optimization, traffic-filtering rule, CDN configuration, or other corrective action.
Failure to approve necessary corrective action may result in degraded performance, support limits, suspension, or termination.
14. Client Changes and Third-Party Changes
If you, your employees, contractors, agencies, or third-party vendors make changes to the site, server, DNS, plugins, theme, page builder, code, database, forms, email, Cloudflare, analytics, ads, tracking scripts, or integrations, you are responsible for the consequences of those changes.
Repairing issues caused by client-side changes, third-party vendors, unsupported changes, conflicting changes, deleted content, changed credentials, DNS edits, plugin changes, theme changes, code edits, or configuration changes may be billable.
SiteEngine is not responsible for issues caused by changes made by WordPress, plugin authors, theme authors, API providers, payment processors, ad platforms, analytics tools, email providers, DNS providers, registrars, cloud providers, or other third parties.
15. Staging and Development Environments
Staging environments, development copies, temporary URLs, and testing environments are provided only if included in your plan or approved by SiteEngine.
Staging environments may not match production exactly. They may differ in software versions, caching behavior, email behavior, DNS behavior, SSL behavior, licensing status, performance settings, indexing settings, payment settings, analytics behavior, and available integrations.
Staging sites may be excluded from backups, monitoring, security tools, search indexing, email sending, licenses, analytics, caching, or performance optimizations unless expressly included.
You are responsible for reviewing and approving changes before deployment from staging to production.
16. Ecommerce and Transactional Websites
WooCommerce, ecommerce, booking, membership, LMS, subscription, donation, and transactional websites may require additional support, testing, hosting resources, maintenance, security review, backup strategy, and plugin licensing.
Unless expressly included in your plan, SiteEngine does not provide ongoing ecommerce management, product entry, tax setup, shipping setup, payment gateway troubleshooting, order reconciliation, refund handling, PCI compliance, fraud review, subscription billing support, or customer service for your customers.
You are responsible for testing checkout, forms, payment gateways, shipping rules, tax rules, coupons, transactional emails, customer accounts, subscription renewals, and other transactional workflows after updates, changes, launches, migrations, or restores.
17. Email, Forms, and Notifications
Website forms, transactional notifications, SMTP services, and email delivery may depend on DNS records, email providers, SMTP providers, authentication records, spam filters, recipient servers, form plugins, CRM integrations, and third-party services.
SiteEngine does not guarantee email deliverability, inbox placement, form notification delivery, CRM delivery, webhook delivery, SMS delivery, or uninterrupted third-party messaging services.
You are responsible for periodically testing important forms, lead flows, notifications, checkout emails, and integrations.
18. Analytics, Tracking, SEO, and Marketing Tools
Managed WordPress Hosting and SiteCare services do not include SEO strategy, PPC management, analytics analysis, conversion optimization, content strategy, ranking recovery, advertising management, schema implementation, call tracking, or marketing reporting unless expressly included in your plan or statement of work.
SiteEngine may assist with installation or basic configuration of analytics, tracking scripts, pixels, tags, or marketing tools if included or approved as billable work.
SiteEngine does not guarantee that analytics, pixels, conversion tracking, tag managers, call tracking, ad platforms, or reporting tools will capture all data accurately or continuously.
19. Accessibility and Legal Compliance
Unless expressly included in a signed written agreement, Managed WordPress Hosting and SiteCare services do not include accessibility audits, WCAG conformance testing, legal accessibility compliance, privacy-law compliance, cookie-consent legal review, HIPAA compliance, PCI compliance, financial compliance, advertising compliance, or regulated-industry compliance.
SiteEngine may assist with technical implementation at your direction, but you are responsible for determining your legal obligations and obtaining appropriate legal or compliance advice.
20. Suspension and Corrective Action
SiteEngine may suspend, throttle, migrate, restrict, isolate, disable, or require corrective action for sites, accounts, scripts, plugins, themes, databases, cron jobs, email activity, bot traffic, backup activity, or other usage that creates resource pressure, service instability, security risk, abuse complaints, deliverability issues, excessive CPU usage, excessive memory usage, excessive disk I/O, excessive database load, excessive inode usage, excessive bandwidth usage, or other operational impact.
SiteEngine may also suspend or restrict services for nonpayment, policy violations, compromised credentials, malware, phishing, spam, unlawful content, abusive traffic, registrar action, legal process, payment-processor action, upstream provider instruction, or third-party platform requirements.
Corrective action may include software updates, plugin removal, theme changes, DNS changes, server migration, plan upgrade, traffic filtering, firewall rules, malware cleanup, password resets, code review, database optimization, cache changes, or termination of unsupported services.
21. Cancellation and Offboarding
Cancellation of Managed WordPress Hosting or SiteCare must be submitted through the client portal or by support request from an authorized account contact.
Cancellation of hosting, maintenance, or SiteCare does not automatically cancel domains, third-party licenses, email services, marketing services, software subscriptions, analytics tools, call tracking, or other related services unless expressly requested and confirmed.
You are responsible for requesting any available export, migration, backup, DNS record, domain transfer, credential handoff, or offboarding assistance before cancellation.
After cancellation, SiteEngine may stop backups, monitoring, security services, updates, support, licenses, staging sites, and related services. Data may be deleted according to the SiteEngine User Agreement and applicable service terms.
Offboarding assistance may be billable.
22. No Guarantee of Outcome
SiteEngine does not guarantee that Managed WordPress Hosting or SiteCare services will prevent downtime, malware, security incidents, data loss, performance problems, compatibility issues, search-ranking changes, plugin conflicts, form failures, email issues, or third-party service failures.
SiteEngine does not guarantee rankings, traffic, leads, sales, conversions, PageSpeed scores, Core Web Vitals scores, accessibility conformance, legal compliance, email deliverability, or uninterrupted operation.
23. Changes to These Terms
SiteEngine may update these Managed WordPress Hosting and SiteCare Terms from time to time. Updated versions will be posted on our website with a revised “Last updated” date.
Your continued use of Managed WordPress Hosting or SiteCare services after updated terms are posted means you accept the updated terms.
24. Contact
SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch., FL 32541
Okaloosa County
United States
Phone: (850) 368-9833
Support: support@siteengine.io
Sales: sales@siteengine.io
Abuse/Security: abuse@siteengine.io
Legal: legal@siteengine.io
