Terms of Use & Service

Last updated:

Last updated: May 26, 2026

These Terms of Use & Service (“Terms”) govern access to and use of the websites, client portals, services, products, communications, and related systems operated by SiteEngine Web Services LLC, a Florida limited liability company, doing business as SiteEngine, North Georgia Web, and North Florida Web (“SiteEngine,” “we,” “us,” or “our”).

These Terms apply to visitors, prospects, customers, account users, authorized contacts, and anyone else who accesses or uses our websites, portals, hosting services, managed WordPress services, web design services, domain services, email services, digital marketing services, support channels, or other services.

By accessing our websites, creating an account, approving a quote, paying an invoice, using our services, or allowing us to perform work for you, you agree to these Terms and any service-specific terms that apply to the services you purchase or use.

If you are accepting these Terms on behalf of a business, organization, or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not access or use our websites or services.

1. Related Terms and Order of Precedence

Some services are governed by additional terms, policies, agreements, proposals, statements of work, or order forms. These may include, without limitation:

  • Terms of Use & Service
  • User Agreement
  • Acceptable Use Policy
  • Managed WordPress Hosting and SiteCare Terms
  • Web Design Terms of Service
  • Professional Services Agreement
  • Service Terms & Statement of Work
  • Website Transfer Agreement
  • Domain Registration and Domain Management Agreement
  • Domain Registration Services Addendum
  • Domain Name Dispute Policy
  • Email and Messaging Terms
  • Anti-SPAM Policy
  • SMS/Text Messaging Policy
  • Privacy Notice
  • Privacy Notice Addendum
  • Cookie Notice
  • Data Processing Addendum
  • California Privacy Notice
  • User Generated Content Terms
  • Copyright / DMCA Policy
  • Data Request Policy
  • Legal Contacts and Data Requests
  • Migration Policy
  • Website Leasing Terms, if applicable
  • Affiliate Program Terms, if applicable

If there is a conflict between documents, the following order controls unless a signed written agreement states otherwise:

  1. A signed agreement, proposal, statement of work, or order form between you and SiteEngine.
  2. Service-specific terms for the service at issue.
  3. These Terms.
  4. General policies, help documents, website descriptions, or marketing materials.

2. Account Registration and Authorized Users

You agree to provide accurate, current, and complete account, billing, contact, domain registrant, and technical information. You are responsible for keeping this information current.

You are responsible for all activity under your account, including activity by employees, contractors, agencies, clients, vendors, or other users you authorize. You must maintain the confidentiality of your login credentials and must promptly notify us of any unauthorized use, suspected compromise, billing issue, domain ownership dispute, or change in authority.

We may rely on instructions from the account owner, billing contact, administrative contact, authorized user, or any person who reasonably appears to have authority over the account or affected service. We may require verification before making account, domain, DNS, billing, or service changes.

We may refuse, delay, or reverse requests if account authority is unclear, disputed, suspicious, unlawful, technically unsafe, or likely to harm SiteEngine, another customer, an upstream provider, or a third party.

3. Services

SiteEngine provides web development, managed WordPress hosting, website maintenance, SiteCare services, digital marketing, domain registration or management assistance, email-related services, migration assistance, security assistance, and related professional services.

Specific services, deliverables, pricing, renewal terms, support levels, included labor, exclusions, and cancellation terms are governed by the applicable quote, invoice, service description, proposal, statement of work, order form, or service-specific terms.

Unless expressly stated in a signed written agreement, services are provided on a commercially reasonable, best-effort basis and do not include a guaranteed service level agreement, guaranteed uptime, guaranteed performance score, guaranteed ranking, guaranteed traffic, guaranteed lead volume, guaranteed revenue, or guaranteed outcome.

4. Client Responsibilities

You are responsible for providing complete, accurate, and timely information.

You are responsible for maintaining control of your legal, billing, domain, and business records.

You are responsible for reviewing and approving public-facing website content before launch or publication.

You are responsible for ensuring that your products, services, claims, advertisements, testimonials, offers, images, videos, forms, privacy notices, cookie notices, accessibility statements, and website content comply with applicable law.

You are responsible for maintaining appropriate licenses for third-party plugins, themes, fonts, images, SaaS tools, APIs, ad accounts, software, and services unless a written agreement states that SiteEngine will supply them.

You are responsible for maintaining backup copies of business-critical content, records, and data outside of SiteEngine’s systems.

You are responsible for following reasonable security recommendations, including use of strong passwords, multi-factor authentication where available, least-privilege access, and prompt removal of unused accounts.

You are responsible for paying invoices on time.

Your delay in providing access, approvals, content, payment, or instructions may delay or prevent our performance. We are not responsible for missed deadlines, launch delays, campaign delays, domain loss, service interruption, or other consequences caused by your delay or failure to act.

5. Acceptable Use

You may not use our websites, systems, hosting, email, messaging, domains, or services for unlawful, abusive, fraudulent, harmful, infringing, deceptive, harassing, exploitative, or high-risk activity.

You may not interfere with our infrastructure, other customers, upstream providers, networks, software, reputation, security, IP addresses, domains, or systems.

Additional restrictions are contained in our Acceptable Use Policy. We may suspend or terminate services immediately if we determine that your use creates legal exposure, security risk, operational risk, deliverability risk, reputational harm, service degradation, abuse complaints, or violation of law, regulation, third-party policy, registrar policy, platform policy, or these Terms.

6. Payments, Renewals, Taxes, and Late Fees

You agree to pay all fees, charges, taxes, renewals, pass-through costs, usage charges, third-party charges, and other amounts associated with your services.

Unless a written agreement says otherwise, recurring services renew automatically until cancelled according to the applicable cancellation process. You authorize SiteEngine and its payment processors to charge your payment method for recurring fees, renewals, unpaid invoices, pass-through costs, late fees, recovery fees, and other amounts due.

Invoices are due on the due date shown on the invoice. Past-due amounts may result in suspension, late fees, interest charges where permitted, collection activity, loss of promotional pricing, loss of service, domain expiration, deletion of data, or termination.

Chargebacks, payment reversals, returned payments, failed payments, fraud flags, or payment disputes may result in immediate suspension or termination of services. You are responsible for reasonable costs incurred by SiteEngine in responding to chargebacks, collection matters, returned payments, and payment disputes.

Fees are exclusive of taxes unless stated otherwise. You are responsible for sales, use, excise, value-added, withholding, transaction, and similar taxes, except taxes based on SiteEngine’s net income.

7. Cancellation, Suspension, and Termination

You may cancel eligible services according to the applicable cancellation process in the client portal or by submitting a support request from an authorized account contact.

Domain registrations, domain renewals, domain transfers, redemption fees, restore fees, SSL certificates, third-party licenses, setup fees, project deposits, custom development work, completed labor, pass-through costs, and prepaid third-party services are generally non-refundable unless a written agreement says otherwise.

SiteEngine may suspend or terminate services if you fail to pay, violate these Terms, violate an applicable policy, create legal or operational risk, interfere with our systems, use services abusively, fail to provide required information, or if an upstream vendor, registrar, platform, data center, network provider, payment processor, or legal authority requires suspension.

After cancellation, suspension, or termination, we may delete data, remove access, disable accounts, stop backups, stop monitoring, disconnect third-party integrations, cancel licenses, remove DNS zones, or terminate related services.

You are responsible for requesting any available export, migration, backup, domain transfer, DNS record, or credential handoff before service termination. Offboarding work may be billable.

8. Backups and Data Loss

SiteEngine may maintain backups for operational, disaster-recovery, migration, maintenance, or support purposes. Unless a signed written agreement states otherwise, backups are provided on a best-effort basis and are not guaranteed.

Backup frequency, retention, scope, restore availability, exclusions, and restore charges may vary by service. Backups may fail, become corrupted, be incomplete, exclude certain files or databases, or be unavailable after cancellation, suspension, nonpayment, compromise, storage failure, third-party failure, or other event.

You are responsible for maintaining independent backups of business-critical data, website content, customer records, form submissions, email, media, financial information, and other materials.

9. Security

We use commercially reasonable measures to protect our systems and services. However, no website, server, plugin, theme, CMS, network, email system, DNS provider, cloud provider, or online service can be guaranteed secure.

We do not guarantee that your website, hosting account, domain, email, forms, payment integrations, third-party accounts, or data will be free from unauthorized access, malware, spam, phishing, denial-of-service attacks, credential compromise, vulnerabilities, data loss, or security incidents.

We may suspend, quarantine, scan, clean, disable, patch, restrict, or remove affected files, accounts, scripts, plugins, themes, mailboxes, forms, or services if we believe they create a security, abuse, deliverability, operational, or legal risk.

Emergency security work, malware cleanup, restoration, forensic review, patching, or remediation may be billable unless expressly included in your plan.

10. Third-Party Services, Software, and Platforms

Our services may depend on third-party software, platforms, APIs, registrars, DNS providers, data centers, cloud providers, payment processors, advertising platforms, analytics tools, security vendors, email providers, plugins, themes, fonts, libraries, stock assets, or SaaS products.

We do not control third-party providers and are not responsible for their availability, security, licensing, pricing, billing, policies, support, outages, API changes, account suspensions, product discontinuation, performance, data processing, compatibility, or legal compliance.

Unless a written agreement says otherwise, you are responsible for third-party fees, licenses, renewals, approvals, compliance obligations, replacement costs, migration costs, and development time required because of third-party changes.

11. Intellectual Property

SiteEngine and its licensors retain all rights in our websites, trademarks, service marks, logos, tools, processes, templates, documentation, code libraries, internal systems, know-how, methods, reports, proposal formats, design systems, reusable components, and pre-existing materials.

Subject to full payment and any third-party license restrictions, you receive the rights expressly described in the applicable proposal, statement of work, or service-specific terms for final deliverables created specifically for you.

You retain ownership of materials you provide to us, including your trademarks, logos, business information, text, images, videos, reviews, testimonials, product information, and customer data. You grant SiteEngine a limited license to use those materials as needed to provide services, operate your website, perform work, troubleshoot issues, communicate with you, and maintain records.

You represent that you have all rights necessary to provide materials to us and authorize their use. You are responsible for claims arising from client-provided materials, public-facing claims, regulated-industry statements, testimonials, reviews, product descriptions, offers, images, videos, tracking tools, forms, and content you approve.

12. AI-Assisted Work and Content

SiteEngine may use software tools, automation, templates, artificial intelligence tools, code assistants, content assistants, analytics tools, and other productivity systems to assist with research, drafting, development, troubleshooting, optimization, reporting, or support.

AI-assisted output may require human review and may contain errors. You are responsible for reviewing and approving final public-facing content, claims, code behavior, advertising materials, offers, legal notices, privacy notices, and regulated-industry content before use.

Unless a written agreement says otherwise, SiteEngine does not warrant that AI-assisted or third-party-assisted materials are unique, non-infringing, error-free, suitable for trademark registration, suitable for copyright registration, or compliant with all applicable laws in your industry.

13. Privacy and Data Processing

Our collection and use of personal information is described in our Privacy Notice, Cookie Notice, and any applicable Data Processing Addendum.

You are responsible for your own privacy obligations as a business, website owner, advertiser, merchant, employer, professional service provider, health provider, financial provider, contractor, or other regulated or non-regulated entity.

Unless expressly agreed in writing, SiteEngine does not provide legal compliance services, privacy-law advice, cookie-consent legal advice, accessibility legal advice, HIPAA advice, PCI compliance advice, tax advice, financial compliance advice, or regulated-industry compliance advice.

14. Communications, Email, and SMS

You agree that we may contact you using the email addresses, phone numbers, mailing addresses, client portal, support portal, billing portal, ticket system, or other contact methods associated with your account.

Communications may include service notices, billing notices, renewal notices, security notices, support responses, legal notices, transactional messages, and marketing messages where permitted.

You are responsible for keeping contact information current. Failure to receive a notice because your contact information is inaccurate, filtered, blocked, abandoned, inaccessible, or misconfigured does not relieve you of payment, renewal, domain, account, or compliance obligations.

SMS/text messaging, if used, is governed by our SMS/Text Messaging Policy.

15. User Content and Public Submissions

If you submit reviews, comments, testimonials, feedback, ratings, images, posts, or other content to SiteEngine or our public channels, you grant SiteEngine a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, publish, display, distribute, modify, and create derivative works from that content for business, marketing, support, and operational purposes, subject to applicable privacy law.

You may not submit unlawful, infringing, defamatory, abusive, deceptive, confidential, private, sensitive, or unauthorized content. We may remove or decline to publish user content at any time.

16. Disclaimers

To the maximum extent permitted by law, SiteEngine provides websites, services, support, content, tools, systems, and deliverables “as is” and “as available,” except as expressly stated in a signed written agreement.

We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, security, performance, ranking, traffic, revenue, conversions, lead volume, deliverability, uptime, compatibility, or results.

17. Limitation of Liability

To the maximum extent permitted by law, SiteEngine will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or lost-profit damages; lost revenue; lost business; lost opportunity; lost goodwill; loss of data; domain loss; email loss; advertising loss; platform suspension; third-party service failure; security incident; downtime; or cost of substitute services, whether based in contract, tort, negligence, strict liability, statute, or any other theory.

To the maximum extent permitted by law, SiteEngine’s total aggregate liability for all claims arising out of or relating to the services, websites, accounts, agreements, or these Terms will not exceed the amount you paid to SiteEngine for the affected service during the three months before the event giving rise to the claim.

The limitations in this section apply even if a remedy fails of its essential purpose and even if SiteEngine was advised of the possibility of damages.

18. Indemnification

You agree to defend, indemnify, and hold harmless SiteEngine, its owners, officers, employees, contractors, agents, affiliates, vendors, and representatives from and against all claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

  • Your use of the services.
  • Your website, business, products, services, content, advertising, forms, offers, claims, or customer data.
  • Your breach of these Terms or any applicable policy.
  • Your violation of law, regulation, third-party rights, platform policy, registrar policy, or payment processor policy.
  • Client-provided materials.
  • Unauthorized access caused by your credentials, users, contractors, systems, or failure to follow security recommendations.
  • Domain ownership disputes, DNS disputes, content disputes, advertising disputes, email disputes, or intellectual-property disputes involving your business.

19. Governing Law and Venue

These Terms and any dispute arising out of or relating to SiteEngine, our websites, accounts, services, invoices, proposals, or communications are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Unless a signed written agreement states otherwise, the state and federal courts serving Okaloosa County, Florida will have exclusive jurisdiction and venue for disputes not subject to arbitration or another mandatory dispute process. You consent to personal jurisdiction in those courts.

Domain-name disputes may also be subject to ICANN policies, registrar policies, registry policies, UDRP, URS, court orders, or other domain-specific dispute procedures.

20. Dispute Resolution and Notice of Claims

Before filing a lawsuit, arbitration, administrative claim, chargeback, or other formal proceeding, you agree to provide written notice describing the dispute, the affected account or service, the amount claimed, the requested resolution, and the facts supporting the claim.

Send notices to:

SiteEngine Web Services LLC
Attn: Legal Department

931 Claeven Circle
Ft. Walton Bch. Fl 32541
legal@siteengine.io

The parties will make a good-faith effort to resolve the dispute informally for at least 30 days after receipt of notice, unless immediate legal action is required to prevent abuse, security harm, infringement, domain loss, payment fraud, data loss, unauthorized access, or other irreparable harm.

Any claim must be brought within one year after the event giving rise to the claim, unless applicable law requires a longer period that cannot be shortened by agreement.

21. Class-Action Waiver

To the maximum extent permitted by law, disputes must be brought only on an individual basis and not as a class action, collective action, private attorney general action, or representative proceeding.

No party may seek relief on behalf of any person or entity that is not a party to the dispute.

22. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised “Last updated” date. Changes are effective when posted unless a later effective date is stated.

Your continued use of our websites or services after updated Terms are posted means you accept the updated Terms. If you do not agree to updated Terms, you must stop using the affected services and cancel according to the applicable cancellation process.

23. Miscellaneous

These Terms do not create a partnership, joint venture, franchise, fiduciary relationship, employment relationship, agency relationship, or exclusive relationship.

If any provision is unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision is not a waiver.

We may assign these Terms in connection with a merger, acquisition, sale of assets, reorganization, change of control, or transfer of business operations.

You may not assign your rights or obligations without our written consent.

24. Contact

SiteEngine Web Services LLC
931 Claeven Circle
Ft. Walton Bch. Fl 32541

Legal: legal@siteengine.io
Support: support@siteengine.io
Abuse/Security: abuse@siteengine.io
Privacy: privacy@siteengine.io