SiteEngine Free Website Migration Policy

1. Introduction

SiteEngine offers a complimentary website migration service to eligible customers as part of our commitment to facilitating seamless transitions to our hosting platform. This service is designed to assist in transferring websites from other hosting providers to SiteEngine. However, to ensure clarity and manage expectations, this policy outlines the terms, conditions, limitations, and protections associated with the migration process. By requesting this service, customers acknowledge and agree to these terms.

2. Eligibility and Scope

  • Eligibility: The free migration service is available to new customers purchasing a qualifying hosting plan (e.g., shared, VPS, or dedicated hosting) within the first 30 days of account activation. Existing customers may request migrations on a case-by-case basis, subject to approval and potential fees.
  • Scope of Service: We will migrate standard website files, databases, emails, and configurations where applicable. This includes popular platforms such as WordPress, Joomla, Drupal, and e-commerce systems like WooCommerce or Magento, provided they are compatible with our infrastructure.
  • Request Process: Customers must submit a migration request via our support portal, providing full access credentials (e.g., cPanel, FTP, database details) from the originating host. Incomplete or inaccurate information may delay or prevent the migration.

3. Limitations and Exclusions

To protect both SiteEngine and our customers, the following limitations apply:

  • Non-Professionally Built Websites: We reserve the right to decline or limit migrations for websites that are not constructed using standard, professional practices. This includes sites with custom code, outdated plugins/themes, incompatible software, excessive file sizes (over 10 GB without prior approval), or structural issues that could compromise security, performance, or compatibility. In such cases, we may recommend professional assistance or charge additional fees for custom handling.
  • Complex or High-Risk Migrations: Migrations involving multi-site setups, proprietary systems, large databases (over 5 GB), or sites with active e-commerce transactions may not qualify for free service. We will assess feasibility upon request and may require customer intervention or third-party expertise.
  • Time-Sensitive or Urgent Requests: Standard migrations are processed within 24-72 hours during business days. Expedited requests or those outside normal hours may incur fees.
  • Exclusions: This service does not cover domain transfers, SSL certificate migrations, or third-party application configurations (e.g., custom APIs). We do not migrate illegal, malicious, or copyrighted content that violates our Acceptable Use Policy.

4. Risks and Liabilities

  • No Guarantees: While we employ best practices and experienced technicians, SiteEngine does not guarantee the success, completeness, or timeliness of any migration. Factors such as the originating host’s restrictions, site complexity, or unforeseen technical issues may affect outcomes.
  • Data Loss and Downtime: Customers are responsible for maintaining backups of their websites prior to migration. SiteEngine shall not be liable for any data loss, corruption, downtime, or business interruptions resulting from the migration process, including those arising from non-professionally built sites or external factors.
  • Indemnification: By utilizing this service, customers agree to indemnify and hold SiteEngine harmless from any claims, damages, or liabilities arising from the migration, including but not limited to intellectual property disputes, data breaches, or compatibility issues.
  • Termination of Service: SiteEngine reserves the right to terminate or refuse the migration at any time if it poses risks to our systems, violates policies, or requires resources beyond the scope of free service.

5. Customer Responsibilities

  • Provide accurate and timely access to all necessary accounts and data.
  • Review and test the migrated site immediately upon completion to confirm functionality.
  • Notify SiteEngine of any issues within 48 hours of migration completion for potential resolution under our support guidelines.

6. Amendments and Contact

This policy may be updated periodically to reflect changes in our services or industry standards. Customers will be notified of material changes via email or our website. For questions or to initiate a migration request, please contact our support team at support@siteengine.com or through your account dashboard.

SiteEngine appreciates your trust in our services and strives to deliver reliable hosting solutions. This policy ensures a balanced approach, protecting our operations while supporting your needs. If you require customization or legal review, we recommend consulting with a qualified attorney.